Manager, Security Operations Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and optimize processes, workflows, and playbooks for daily operations within the Security Operations Center.

• Empower analysts to fulfill internal Service Level Objectives concerning response times.

• Collaborate with peer regional managers to maintain uniform global operations.

• Oversee and enforce local and global shift coverage to ensure 24/7 operations throughout the year.

• Conduct weekly one-on-one meetings with analysts to discuss initiatives, collect and provide feedback, and promote career development.

• Create and implement training programs for analysts in Digital Forensics, Incident Response, Malware Analysis, Detection Engineering, Threat Hunting, and Automation.

• Collaborate with Product teams to prioritize features that enhance analyst productivity.

• Conduct regular quality assurance for the assigned region.

• Work with Support on processes for partner and customer requests that necessitate SOC analysis.

• Enhance processes and foster relationships with Tactical Response, Threat Hunting, and Detection Engineering teams.

• Offer technical guidance to SOC analysts.

• Convey Huntress’ mission, goals, and objectives to team members.

• Provide insights and direction to Marketing, Sales, Support, and Product stakeholders.

• Develop, monitor, and report on Objectives and Key Results for SOC initiatives.

• Implement new Huntress technologies and services in operations.

• Engage in webinar and in-person public speaking opportunities.

⛳️ Requirements

• Demonstrated experience leading diverse cybersecurity teams across Security Operations, Digital Forensics, Incident Response, Malware Analysis, Threat Hunting, and Detection Engineering.

• Over 5 years of experience as a Security Analyst in a global 24/7 security operations center, with a focus on Windows forensics.

• At least 3 years of experience in a team lead or managerial role within a global operations center or Incident Response, ideally in an MSSP, MDR provider, or Incident Response service.

• Active participation in the information security community through conferences or public discussions/projects.

• Up-to-date knowledge of threat actor tactics, detection methodologies, and security operations principles.

• Capability to identify workflows and develop comprehensive process diagrams and operating procedures.

• Proficiency in articulating complex technical concepts to stakeholders with diverse technical expertise.

• Experience in leading initiatives or projects that involve delegation and accountability.

• A data-driven mindset with familiarity in Data Science concepts.

🏝️ Benefits

• Fully remote work environment.

• Generous paid time off policy that includes vacation, sick leave, and paid holidays.

• 12 weeks of paid parental leave.

• Comprehensive medical, dental, and vision benefits packages.

• 401(k) plan with a 5% contribution regardless of employee contribution.

• Life and Disability insurance coverage.

• Stock options available for all full-time employees.

• One-time reimbursement of $500 for establishing or upgrading a home office.

• Annual budget for educational and professional development support.

• Monthly digital reimbursement of $75 USD.

• Access to the BetterUp platform for coaching and personal and professional development.