Manager, Security Operations Center

This is a fully remote position, open to applicants in Australia.

📋 Description

• Define and optimize processes, workflows, and playbooks for the daily operations of the Security Operations Center.

• Empower analysts to achieve internal Service Level Objectives regarding response times.

• Collaborate with fellow regional managers to ensure uniformity in global operations.

• Offer training opportunities and support career advancement for analysts.

• Design, implement, and enforce internal procedures to minimize burnout and enhance productivity within the operations center.

• Oversee and enforce local and global shift coverage to ensure uninterrupted 24/7 operations throughout the year.

• Conduct weekly one-on-one meetings with analysts to discuss initiatives, collect feedback, provide insights, and assist in career development.

• Contribute to analyst training programs that cover Digital Forensics, Incident Response, Malware Analysis, Detection Engineering, Threat Hunting, and Automation.

• Collaborate with Product teams to prioritize features that enhance analyst capabilities.

• Maintain regular quality assurance for the assigned region.

• Work with Support to establish workflows for partner/customer requests that require SOC analysis.

• Strengthen processes and relationships with Tactical Response, Threat Hunting, and Detection Engineering teams.

• Provide technical leadership to SOC analysts.

• Communicate Huntress mission goals and objectives to team members.

• Offer insights and guidance to Marketing, Sales, Support, and Product stakeholders.

• Develop, track, and report on Objectives and Key Results for SOC initiatives.

• Assist in operationalizing new technologies and services.

• Engage in webinar and in-person public speaking events.

⛳️ Requirements

• Proven experience in leading diverse cybersecurity teams with various skill sets, including Security Operations, Digital Forensics, Incident Response, Malware Analysis, Threat Hunting, and Detection Engineering.

• Over 5 years of experience as a Security Analyst in a global 24x7 security operations center, focusing on Windows forensics.

• At least 2 years of experience in a team lead or managerial role within a global operations center or Incident Response position, ideally within an MSSP, MDR provider, or Incident Response service.

• Actively involved in the information security community by attending conferences or contributing to discussions/projects in public forums.

• Committed to continuous learning and staying informed about the latest threat actor tactics, detection methods, and security operations concepts.

• Ability to identify existing workflows and create comprehensive process diagrams and operating procedures.

• Proficient in communicating highly technical concepts to stakeholders with varying degrees of technical expertise.

• Demonstrated success in leading initiatives or projects that necessitated delegation and accountability for achieving results.

• Data-driven mindset with experience in Data Science principles.

🏝️ Benefits

• Fully remote work opportunities.

• At least one annual trip to the United States for the Summer Summit, along with additional local events in Australia!

• Reimbursement for new starter home office setup ($800 AUD).

• 12 weeks of paid parental leave for both primary and secondary caregivers.

• Monthly digital allowance for personal phone and internet expenses ($185 AUD).

• Monthly stipend for home office technology upgrades or replacements ($40 AUD).

• Subsidized private health insurance through our preferred provider.

• Stock options available for all full-time employees.

• Access to the BetterUp platform for coaching, personal, and professional development.