Manager, Sales Operations – B2B

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate with regional account executives by providing operational support for their territory-specific strategic account pipeline.

• Oversee significant strategic B2B projects, coordinating cross-functionally to prepare bid/project RFPs, develop project plans, address unique project requirements, and hand off to the call center support team for implementation.

• Manage project status in collaboration with the call center support team and logistics team, including quoting, quote revisions, payment processing, order entry, and playbook management.

• Work alongside cross-functional teams to deliver essential operations project information and updates (Planning, Sourcing, & Logistics).

• Assist with product information/spec requests as well as alternative bids and upselling opportunities.

• Aid business call center support teams with “triage” strategies for customer escalations.

• Engage in account executive pipeline sales assessments.

• Conduct stock checks and propose alternative product options in cooperation with the Inventory/Planning team.

⛳️ Requirements

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

• Experience in project management with an emphasis on organizing large-scale projects.

• Strong organizational abilities and proficiency in collaborating with cross-functional teams.

• Capable of effectively communicating with both internal and external stakeholders.

• Skilled in time management, problem-solving, and organizational strategies.

• Excellent presentation and communication skills, with the ability to articulate concerns and business needs.

🏝️ Benefits

• A generous discount on all WSI brands.

• A 401(k) plan and various investment options.

• Paid vacations, holidays, and time off for volunteering.

• Health benefits, including dental and vision insurance, along with same-sex domestic partner benefits.

• Tax-free commuter benefits.

• A wellness program that promotes your physical, financial, and emotional well-being.

• In-person and online educational opportunities through WSI University.

• Opportunities for career advancement across brands and functions.

• Resources for self-development.

• Advisor (Mentor) program.

• Career development workshops, learning programs, and speaker series.