Manager, Sales Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for delivering essential leadership in Sales Operations and Commercial Project Management to aid strategic planning, decision-making, and implementation.

• Collaborate closely with the VP of Sales and Therapy Success to devise strategies, plan initiatives, and offer timely solutions that support the commercial teams.

• Partner with leadership to guarantee consistency, accuracy, and strategic alignment of outcomes.

• Work alongside leadership to pinpoint administrative processes and scalable solutions that accommodate a growing team.

• Develop and present engaging presentations.

• Represent leadership in various forums as required, ensuring a comprehensive understanding and assessment of topics as a key stakeholder while providing detailed updates on functional needs for follow-up.

• Analyze historical data and pipeline activities to forecast future revenue.

• Utilize market-specific data to drive strategic business decisions that facilitate the growth of the Sales team.

• Identify significant market opportunities through continuous evaluation of available data and emerging trends in the marketplace.

• Refine and adjust Sales processes for uniformity and efficiency as the commercial organization evolves.

• Review current Sales infrastructure and administrative processes to proactively address and bridge operational gaps.

• Oversee the planning, template design, data aggregation, and execution of Quarterly Business Reviews with leadership.

• Manage the lifecycle of the annual incentive compensation plan, including assessment, strategic alignment, and rollout.

• Ensure alignment and execution of the annual and quarterly quota-setting processes.

• Handle end-to-end compensation planning, reconciliation, approvals, and reporting.

• Promote a collaborative and innovative culture within the Sales team.

• Collaborate with counterparts to identify and implement robust Sales reporting and analytics.

• Work closely with Sales leadership to comprehend business goals and information requirements.

• Convert business requirements into data-driven insights, actionable recommendations, and strategic initiatives.

• Align cross-functional projects with Sales objectives to ensure smooth execution.

• Guarantee seamless integration of data across key platforms (SFDC + Business Insights) to provide actionable dashboards for the Sales team.

• Define and establish processes to ensure the timely, accurate, and actionable delivery of Sales data and insights.

• Lead initiatives to identify key performance indicators (KPIs) for Sales and establish benchmarks for decision support.

• Collaborate across functions to manage, maintain, and promote consistent processes for customer data management.

• Provide guidance on the selection, implementation, and utilization of Sales tools and technologies.

• Identify and implement effective methods for disseminating information to the Sales team.

• Train the Sales team on the use of essential tools and platforms.

• Analyze account-level data to create actionable reports and dashboards.

⛳️ Requirements

• Bachelor’s degree in Business, Finance, Analytics, or a related field.

• A minimum of 4 years of pertinent experience in Sales Operations.

• Strong experience in commercial business analysis, data analysis, and project management within the MedTech sector.

• Excellent analytical, problem-solving, communication, and interpersonal skills.

• Proven record of optimizing Sales processes, commercial operations, data analysis techniques, data-driven decision support, and business intelligence.

• Demonstrated capability to lead, influence, and collaborate effectively with stakeholders and commercial teams at all levels.

• Outstanding written and verbal communication skills, with the ability to convert data into narratives tailored to various audiences.

• Exceptional organizational, administrative, and project management skills.

🏝️ Benefits

• Cala Health believes that our success is rooted in the diversity of people, teams, and thoughts.

• We provide all employees with the tools, training, and mentoring necessary for success.