Manager, Quality Assurance

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Supervise the quality of departmental interactions, systems, and related processes to add value for partners while ensuring compliance with external regulations.

• Direct the quality assurance team in effective communication and collaboration with leadership on quality assurance issues.

• Enhance the customer experience through focused monitoring and initiatives that convert insights into actions.

• Ensure compliance with regulatory requirements.

• Oversee the daily operations of quality assurance teams, ensuring consistent application of policies and procedures.

• Manage remediation plans for performance issues and implement risk controls in collaboration with leadership.

• Analyze quality assurance team KPI metrics and lead the development of enhancement plans.

• Promote inter-departmental collaboration and establish feedback mechanisms.

• Develop tactical plans to identify improvement opportunities through improved training and resources.

• Ensure continuous compliance with workflow documentation standards and established procedures.

• Conduct performance reviews, coaching, and facilitate training development for the quality assurance team.

• Assist in the onboarding, hiring, and training of new employees within the department.

• Carry out other assigned duties as needed.

• Adhere to all organizational policies and standards.

⛳️ Requirements

• A Bachelor's degree along with 5+ years of relevant experience, or equivalent experience gained through applicable knowledge, duties, scope, and skills.

• A minimum of 2 years of supervisory experience is preferred.

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

• Sponsorship or future sponsorship is not available, including for H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, and CPT authorization types.

• Proven experience in leading quality assurance teams and managing quality assurance operations.

• Comprehensive knowledge of quality standards, regulatory compliance requirements, policies, procedures, and workflow documentation.

• Experience in reviewing KPI metrics and formulating improvement plans.

• Background in managing remediation plans and controls for identified risks.

• Experience in coaching, conducting performance reviews, onboarding, hiring, and employee training.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K retirement plan.

• Stock purchase plans.

• Tuition reimbursement assistance.

• Paid time off in addition to holidays.

• Flexible work arrangements including remote, hybrid, field, or office work schedules.

• Potential for incentive compensation.

• An equal opportunity employer dedicated to diversity.