Manager – Production Support, Implementation

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee, mentor, and allocate resources for a team of Business Analysts.

• Propel team development, establish performance benchmarks, and evenly distribute workloads across various projects.

• Lead the comprehensive requirements gathering process for onboarding new clients.

• Act as the liaison between external clients, business stakeholders, and technical delivery teams.

• Conduct discovery sessions to outline functional requirements and define clear scope boundaries.

• Identify and address implementation risks proactively.

• Create standardized frameworks for business analysis documentation.

• Supervise User Acceptance Testing (UAT).

• Ensure the delivery of high-quality outcomes across all client projects.

• Collaborate with cross-functional leadership to enhance onboarding processes, boost operational efficiency, and improve service quality.

⛳️ Requirements

• A minimum of 6 years of relevant experience in business analysis, client implementations, or consulting.

• At least 3 years of experience in a formal or informal leadership role (e.g., team lead, manager, or senior mentor).

• Strong proficiency in requirements gathering, process mapping, User Acceptance Testing (UAT), and managing client relationships.

• Leadership and coaching skills to effectively manage, mentor, and allocate resources across multiple projects.

• Problem-solving and critical thinking abilities to assess complex workflows and mitigate implementation risks.

• Outstanding communication and stakeholder management skills, capable of connecting technical and non-technical teams.

• Capability to establish standardized business analysis methodologies and quality assurance standards.

• Successful completion of a pre-employment background check and drug screening.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Disability insurance.

• 401(k) plan with company matching.

• Life insurance.

• Additional voluntary supplemental insurance options.

• Parental leave.

• Adoption assistance.

• Tuition assistance.

• Discounts for employers/partners.

• Participation in bonus, commission, or incentive programs may be available depending on the role.

• Equal Opportunity Employer, including disability and veterans.