Manager, Pro Sales

This is a fully remote position, open to applicants in California, +8 more states.

📋 Description

• Oversee the Pro Account Executives to ensure they meet objectives and achieve performance goals.

• Monitor the entire Pro Product sales cycle, from prospecting to closing.

• Develop and implement effective sales strategies and processes.

• Deliver precise weekly forecasts to sales leadership.

• Act as a mentor for your team and uphold the values of the ServiceTitan organization.

• Inspire, incentivize, and acknowledge team members to promote exceptional performance.

• Identify, interview, and onboard new team members.

• Conduct weekly one-on-one meetings with each Pro Account Manager and lead corresponding team meetings.

• Collaborate with cross-functional teams to guarantee customer success.

• Work alongside product marketing to gather market feedback and influence the product roadmap.

• Cultivate and enhance relationships with customers, focusing on increasing Pro Product adoption, retaining existing Pro Products, and ensuring long-term customer success.

• Serve as the primary lead for the adoption of new features through an advocate/consultative approach.

• Guide the team in developing technical and business acumen to align business drivers with ServiceTitan’s solutions.

• Proactively collaborate with customers to establish critical goals and other key performance indicators, assisting them in achieving these objectives.

• Work collaboratively with Customer Success, Strategy, Marketing, Product Management, and Sales Leadership.

• Assist in evaluating new technologies and programs to enhance performance.

⛳️ Requirements

• Proven experience as a direct account executive and/or account manager with quota-carrying responsibilities.

• A minimum of 2 years of relevant sales management experience.

• At least 5 years of experience in a SaaS environment/company.

• A Bachelor's degree or higher is required.

• Exceptional presentation skills with proficiency in Google Slides.

• Strong analytical capabilities and proficiency in Google Suite, Google Sheets/Excel, and Salesforce.

• Excellent communication skills paired with strong organizational abilities.

• Proficient in written communication and experienced with platforms such as Slack and Teams.

• Creative thinker with the capacity to operate independently in a fluid environment.

• Proven excellence in cross-functional communication, capable of simplifying and articulating complex issues to stakeholders at all levels.

• High emotional intelligence and emotional quotient (EQ).

• Remote working experience is preferred.

🏝️ Benefits

• Flexible working hours, recognition, and support for independent work.

• Generous time off policy with plenty of opportunities for learning and development to advance your career.

• Comprehensive onboarding, leadership training for employees at all levels, along with various programs and events.

• Exceptional work is acknowledged through Bonusly, peer-nominated awards, and other incentives.

• Company-sponsored medical, dental, and vision insurance (including 100% employer-paid options and 90% coverage for dependents).

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

• 401k matching program.

• Telehealth services, including memberships to One Medical.

• Parental leave and support for new parents.

• Up to $20,000 in reimbursement for fertility services (such as IUI and IVF), surrogacy, and adoption expenses.

• On-demand maternity support via Maven Maternity.

• Complimentary breast milk shipping through Maven Milk.

• Pet insurance options.

• Access to legal advisory services.

• Financial planning resources.