Manager, Primary Litigation Fulfillment

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Act as the primary point of accountability for operations in Primary Fulfillment Services from intake to delivery.

• Oversee queues, portlets, and workflow processes to pinpoint bottlenecks and take action to ensure continuous work flow.

• Collaborate with fulfillment teams and various departments to monitor commitments, ensure quality, complete the feedback loop, and escalate service interruptions.

• Manage product delivery specifics and keep precise records in NetSuite in line with organizational standards and client expectations.

• Address urgent and complex production tasks while adapting solutions to accommodate evolving client requirements and deadlines.

• Direct quality-control initiatives through follow-up, issue resolution, and adjustments to processes.

• Evaluate information, identify obstacles, and propose enhancements for workflow efficiency and delivery.

• Achieve productivity targets of at least 90% and accuracy targets of at least 98%.

• Sustain workflow progression, reduce bottlenecks and delivery delays, and enhance client satisfaction.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Minimum of 7 years of experience in the legal industry or within a law firm.

• Proven experience in managing workflow volume and coordinating operational processes.

• Outstanding written and verbal communication abilities.

• Proficient in Microsoft Outlook, Word, and Excel.

• Experience in maintaining comprehensive records and reports in NetSuite or similar systems.

• Strong analytical and problem-solving capabilities.

• Excellent attention to detail and the ability to plan work, manage competing priorities, and meet deadlines.

• Capability to perform under pressure, adapt to changing situations, and maintain performance and urgency.

• Ability to work independently while receiving direction from multiple leaders.

• High school diploma or equivalent required.

• Detail-oriented, reliable, collaborative, client-focused, and dedicated to achieving company goals.

• Ability to sustain specified productivity and quality metrics for remote work eligibility.

• Capable of lifting up to 50 pounds and performing physical activities such as pushing, bending, kneeling, and crouching.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Short- and long-term disability insurance.

• Basic life insurance and supplemental insurance for employees and their dependents.

• 401(k) plan with matching contributions.

• Two weeks of vacation leave annually, equating to 80 hours per year.

• 10 paid holidays each year.

• 2 paid floating holidays per year.

• 5 paid sick days per year.

• Tuition reimbursement.

• Eligibility for remote work based on productivity and quality metrics.

• Reasonable accommodations for qualified individuals with disabilities.