Manager, Practice Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the operational architect for initiatives aimed at scaling within Practice Operations.

• Manage the balance between daily compliance oversight and healthcare quality metrics alongside the governance of advanced LLM operations.

• Identify opportunities for agency and design strategies for scaling initiatives throughout Practice Operations.

• Develop agency-driven solutions and oversee evaluations and feedback in collaboration with the Senior Manager of Practice Operations.

• Serve as the primary escalation point for compliance initiatives at a high level.

• Conduct formal milestone validations before project transitions to ensure precise risk classification.

• Review and enhance oversight tools for new users assigned to projects.

• Oversee monthly Service Level Agreements (SLAs) for all Devoted Medical AHS workstreams.

⛳️ Requirements

• Minimum of 5 years in healthcare operations, quality management, or tech-enabled clinical services, with a preference for at least 1–2 years in a supervisory or leadership role.

• Demonstrated ability to build, mentor, and scale operational teams in a rapidly growing or highly automated setting.

• In-depth knowledge of healthcare quality standards, clinical risk mitigation, and acute escalation protocols.

• Proficient in utilizing and managing LLM-driven scoring tools, validator technology, prompt adjustments, and guiding the advancement of automated outputs.

• Capability to convert raw, aggregated quality metrics into comprehensive longitudinal trend analyses, proactive performance recovery strategies, and executive-level reporting.

• Outstanding partnership skills to effectively connect Data/Tech, Training/Clinical Excellence, and Frontline Leadership.

• Highly adaptable to scaling programs in dynamic settings; able to communicate critical system delays or urgent safety metrics with clarity and urgency.

🏝️ Benefits

• Employer-sponsored health, dental, and vision plan with low or no premium.

• Generous paid time off policy.

• $100 monthly stipend for mobile or internet expenses.

• Stock options available for all employees.

• Bonus eligibility for all roles except Director and above; commission eligibility for Sales positions.

• Parental leave program.

• 401K program.

• And more....