Manager, Personalized Support

This is a fully remote position, open to applicants in Colorado, +9 more states.

📋 Description

• Oversee customized support operations within Twilio’s Customer Support division.

• Play a role in Twilio’s goal of providing communication solutions and tailored customer interactions.

• Engage in team or project in-person meetings when occasional travel is necessary.

• Join impromptu team gatherings, functional retreats, or client meetings as needed.

⛳️ Requirements

• Must reside in an eligible U.S. location; not eligible for employment in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

• Starting salary may be influenced by skills, experience, and geographic location.

• Occasional travel may be required for project or team in-person meetings.

🏝️ Benefits

• Competitive compensation.

• Generous leave policies.

• Comprehensive parental and wellness leave.

• Healthcare coverage.

• Retirement savings options.

• Eligibility for equity plans.

• Participation in the corporate bonus program.

• Health insurance coverage.

• 401(k) retirement savings account.

• Paid sick leave.

• Paid personal time off.

• Paid parental leave.

• Support for employee volunteerism and charitable contributions.