Associate Director, MedTech Customer Success

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Oversee comprehensive delivery for intricate, high-value MedTech accounts from start to finish.

• Represent the complete range of IQVIA™ information assets provided to the client.

• Establish and maintain delivery governance, which includes service levels, KPIs, issue escalation, and change management.

• Ensure all contractual obligations are fulfilled with exceptional quality, accuracy, and punctuality.

• Act as the primary point of contact for customer satisfaction, ensuring excellence in delivery and proactive management of issues.

• Collaborate with Sales, Consulting, Delivery, and Solution Specialists to aid customer initiatives and achieve revenue targets.

⛳️ Requirements

• A bachelor's degree is mandatory.

• 5-8+ years of experience in account management, delivery management, project management, or similar client-facing roles.

• Experience with MedTech customers is highly preferred.

• Familiarity with IQVIA™ offerings, commercial data assets, and healthcare analytics environments is strongly preferred.

• Proven ability to manage complex accounts and navigate effectively within a matrixed organization.

• Knowledge & Skills: Client and Account Management, Delivery Governance and Issue Management, Analytical and Problem-Solving Skills, Strong Communication and Stakeholder Management, Negotiation and Relationship Building, and the capability to coordinate across Sales, Delivery, and technical teams.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development opportunities