Manager, Patient Services – Client Program Management, Patient Access

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and provide guidance to the case management team on a daily basis

• Evaluate team productivity and quality, reporting performance metrics, improvement opportunities, and related activities to senior leadership

• Serve as a liaison between the program, clients, ancillary providers, and internal leadership

• Enhance communication regarding processes, quality, performance, and expectations

• Establish and nurture relationships with both internal and external clients and partners

• Engage in recruitment, hiring, interviewing, training, coaching, development, and performance management

• Collaborate across departments on launches, program expansions, and both internal and client-facing initiatives

• Assist in the creation and implementation of policies and procedures

• Support the strategic direction by implementing processes for new and existing customers

• Aid in managing complex or escalated cases involving clients, healthcare providers, patients, and ancillary providers

• Oversee a remote team across different time zones

• Track program projects, metrics, milestones, and risks

• Lead meetings and deliver regular updates on programs and projects

• Ensure staffing requirements are fulfilled and address any staffing challenges

• Maintain compliance with company policies, procedures, and regulatory standards

• Promote continuous improvement in project management practices, tools, and processes

• Manage team timekeeping, paid time off requests, and timecard approvals

• Engage in ongoing professional development training

• Carry out other duties as assigned

⛳️ Requirements

• Advanced knowledge and experience in a healthcare environment

• Generally 2–4 years of experience in a pharmacy, healthcare, and/or insurance background focused on customer service

• Preferred previous experience in people management and leading remote teams

• Exceptional follow-through, determination, and resilience

• Strong written and verbal communication skills

• Capability to embrace ambiguity and adapt to change

• Proficient in managing crises and high-pressure situations effectively

• Ability to mentor and empower team members

• Skilled at facilitating collaboration in a distributed and remote setting

• Ability to hold oneself and the team accountable for outcomes and compliance

• Capacity to work independently without constant supervision

• Leadership and team-building abilities

• Strong aptitude for influence and negotiation

• Thorough understanding of the biopharmaceutical, medical device, or diagnostic market, along with relevant patient access and reimbursement challenges

• College degree (bachelor's or associate degree) is preferred

• Ability to work from a professional virtual office environment at the employee’s home address

• Prolonged periods of desk and computer work

• Proficiency in keyboarding and verbal communication

• Capability to lift up to 15 pounds occasionally

• Flexibility to work across various time zones

🏝️ Benefits

• Medical, dental, and vision insurance options

• Life insurance and disability coverage

• Tax-advantaged savings accounts

• Employee Assistance Program

• Benefits for home office setup

• Employee Ownership Program

• Paid time off

• Holiday leave

• Bereavement leave

• 401(k) retirement plan with employer matching

• Opportunities for performance-based bonuses

• Supportive, dedicated, and teamwork-oriented culture

• Opportunities for career advancement