Manager, Operational Resilience – Technology Currency

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee disaster recovery, business continuity, and operational resilience initiatives that support essential applications and services.

• Enhance the resiliency, recoverability, stability, and preparedness of critical technological services.

• Identify operational risks, gaps in resiliency, and technology vulnerabilities, and spearhead remediation efforts.

• Direct Live DR, recovery testing, failover exercises, restoration testing, and resilience validation tasks.

• Organize recovery planning, dependency mapping, remediation, and resilience deliverables across the U.S. P&BB and Wealth Technology portfolio.

• Collaborate with application, infrastructure, cloud, business, risk, audit, and enterprise resiliency teams.

• Develop governance processes, metrics, dashboards, and reports to assess resilience posture and track initiative progress.

• Convey technical and resilience-related information to senior leaders, business stakeholders, and executive audiences.

• Promote stakeholder accountability for commitments, milestones, and resilience objectives.

• Manage technology currency and end-of-life remediation projects.

• Decrease technology debt and enhance operational sustainability.

• Track currency metrics, remediation plans, risks, and enterprise commitments.

• Lead a small team, establishing priorities, mentoring, enforcing accountability, and supporting professional development.

• Facilitate meetings, executive reviews, and risk assessment discussions.

• Create executive-level reports and presentations.

• Encourage accountability, ownership, continuous improvement, and operational excellence.

⛳️ Requirements

• Proven experience in business continuity planning, disaster recovery, operational resilience, technology risk, infrastructure operations, service delivery, or technology governance.

• Familiarity with disaster recovery testing, recovery planning, resiliency frameworks, and operational readiness practices.

• Experience in leading large-scale cross-functional initiatives involving technology, infrastructure, cloud, and business stakeholders.

• Understanding of technology currency management, technical debt reduction, application lifecycle management, and end-of-life remediation.

• Strong analytical and problem-solving capabilities.

• Capacity to manage ambiguity and achieve results.

• Previous experience in people leadership is preferred.

• A technical background in application development, infrastructure, cloud technologies, or technology operations is advantageous.

• Ability to juggle multiple priorities, stakeholders, and deliverables effectively.

• Skill in building relationships and influencing stakeholders within a complex, matrixed organization.

• Proficiency in communicating technical concepts clearly to executive, business, and non-technical audiences.

• Sound judgment, accountability, and a mindset geared towards continuous improvement.

🏝️ Benefits

• Performance-based incentives.

• Discretionary bonuses.

• Health insurance.

• Tuition reimbursement.

• Accident insurance.

• Life insurance.

• Retirement savings plans.

• Comprehensive training and coaching.

• Support from management.

• Opportunities for networking.

• Access to tools and resources to achieve new milestones.

• Reasonable accommodations for individuals with disabilities.