Manager, Operational Excellence

This is a fully remote position, open to applicants in District of Columbia, +8 more states.

📋 Description

• Enhance operational performance by implementing structured, data-driven initiatives aimed at growth, efficiency, and excellence in execution.

• Collaborate with regional and functional leaders to evaluate operational performance and pinpoint the root causes of underachievement.

• Examine census trends, conversion rates for intake, discharge patterns, provider productivity, scheduling utilization, revenue cycle performance, and cost structures.

• Identify potential operational risks and devise strategies for mitigation.

• Spearhead change management for the introduction of new operational processes, technologies, and performance initiatives.

• Perform root cause analyses and formulate corrective action plans.

• Foster accountability through the use of performance scorecards, operational reviews, and metric-based management.

• Suggest and implement opportunities for process automation.

• Ensure that operational practices conform to organizational policies, regulatory requirements, and quality standards.

• Guide operational leaders in enhancing their performance improvement skills and best practices.

• Support the integration and operational stabilization of newly acquired clinics, programs, or service expansions.

• Work in conjunction with technology and analytics teams to enhance data visibility, reporting accuracy, and operational insights.

• Create executive-level presentations, business cases, and operational summaries.

• Design and execute performance improvement initiatives complete with timelines, measurable outcomes, and accountability.

• Develop scalable playbooks, standard operating procedures (SOPs), and operational documentation.

• Advocate for continuous improvement, operational excellence, and accountability.

⛳️ Requirements

• A Bachelor’s degree is required.

• PMP certification is highly preferred.

• An MBA, MHA, MPH, or a related field is highly preferred.

• 3-6 years of experience in healthcare operations is required.

• Background in a similar role within a healthcare organization, such as management consultant, project manager, program manager, or process manager is necessary.

• Candidates must be located in the Eastern or Central Time Zone.

• Experience with private equity firms or within a private equity-backed organization is highly preferred.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Paid Time Off (PTO).

• A variety of 401K options including a matching program with no vesting period.

• Annual Continuing Education Allowance in a related field.

• Life Insurance.

• Short and Long-Term Disability.

• Paid maternity and paternity leave.

• Mental Health Day.

• Calm subscription for all employees.