Manager, Onboarding – Learning Experience

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Oversee the strategy and comprehensive execution of onboarding programs for the Patient Service Center, which includes cohort planning, curriculum sequencing, certifications, and alignment with cross-functional teams.

• Direct the planning of learning enablement for product launches, process modifications, and key initiatives that impact Patient Service Centers.

• Collaborate with Workforce Management and Operations to ensure that onboarding and training plans are in sync with staffing, capacity, operational constraints, and business requirements.

• Conduct assessments on change impact to determine learning, communication, and readiness needs.

• Develop strategies and standards for learning communications and training implementations.

• Design and initiate an operational communication framework in collaboration with cross-functional colleagues.

• Lead the communication and engagement efforts related to learning.

• Organize the distribution of training materials, job aids, desk drops, and reinforcement activities.

• Retain responsibility for timelines, deliverables, approvals, and transitions across Learning, Operations, and support teams.

• Act as the main coordinator for initiatives related to onboarding and learning.

• Work in conjunction with Quality and Compliance to fulfill documentation and audit requirements.

• Monitor milestones, risks, and dependencies, and provide progress updates to PSC L&D leadership.

• Manage a small team directly, including setting goals, prioritizing work, coaching, and providing performance feedback.

• Promote team development and encourage collaboration and accountability.

• Carry out other assigned responsibilities.

⛳️ Requirements

• A Bachelor’s degree in relevant fields such as Pharmaceuticals or Life Sciences.

• At least 6 years of experience in program management, onboarding, learning enablement, change management, or similar roles.

• Proficient in MS Office applications, including Teams, SharePoint, Word, PowerPoint, and Excel.

• Proven success in managing intricate, cross-functional programs.

• Experience in supporting onboarding or workforce readiness initiatives.

• Strong skills in planning, sequencing, stakeholder communication, and overall communication.

• Capability to function effectively in dynamic, operational, or frontline settings.

• Willingness to travel up to 20% may be necessary.

🏝️ Benefits

• Inclusive work environment.

• Equal opportunity employment.

• Inclusive interview process and provisions for disability accommodations.