Client Onboarding Specialist

This is a fully remote position, open to applicants in Chile.

📋 Description

• Assist new clients in efficiently getting started with WeTravel.

• Transfer reservation information, including photos, pricing details, tour descriptions, and other related content.

• Offer tailored training sessions to new clients on the WeTravel platform.

• Work collaboratively with Sales, Account Management, Product teams, and customers.

• Collaborate with sales teams to ensure customers achieve success.

• Proactively identify and resolve potential issues and concerns.

• Construct trips and transfer participant information.

• Conduct customer training and confirm proper system setup.

• Oversee multiple projects and stakeholders while maintaining focus on deliverables.

• Take the lead on each project, assuming full responsibility.

• Execute onsite client onboarding projects as necessary.

⛳️ Requirements

• Proficient in English.

• Enthusiastic about educating customers and colleagues, driving performance improvement, and achieving commercial success.

• Well-organized, proactive, and adept at working independently in a remote setting.

• Comfortable in customer-facing roles and attentive to detail in tasks.

• Strong project management abilities, including overseeing multiple projects and stakeholders.

• Able to navigate different time zones with minimal oversight.

• Legally authorized to work in a LATAM country, either through citizenship or residency.

• No visa sponsorship or relocation support is provided.

• Experience in travel tech or SaaS focused on small to medium businesses is a plus.

• Familiarity with HubSpot, Slack, Confluence, and Loom is advantageous.

• Background in teaching or experience in Onboarding, Customer Success, Account Management, or Implementation roles is a bonus.

• Experience in designing and implementing best practices and processes is an asset.

🏝️ Benefits

• Full-time - Fixed Term Contract (as an International Contractor).

• Generous "Time to Recharge" policy — enjoy unlimited paid time off.

• Amsterdam Program – visit our Amsterdam headquarters for 2-4 weeks annually, staying in one of our WeTravel apartments.

• Work From Anywhere benefit: up to four weeks per calendar year to work temporarily from another approved location.

• Extensive paid family leave.

• Three paid volunteer days each year.

• 2-week cross-functional onboarding program.

• State-of-the-art equipment and tools provided.

• Coverage for specific work-from-home equipment costs.

• Join an international team that loves travel and is passionate about adventure and innovation.

• Monthly payments made in USD.