Manager of Service and Delivery

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee daily operations for execution teams, which include Ad Ops, Design, and Pod Coordinators.

• Manage digital ad strategists to guarantee that client campaigns are established, trafficked, and optimized flawlessly and punctually.

• Structure the team and allocate resources effectively to enhance team productivity.

• Collaborate with creative, customer success, and execution teams for each campaign launch.

• Assist teams in adopting new processes and technological advancements.

• Implement campaign playbooks and ensure productive, error-free workflows are maintained.

• Report on team capacity and performance against service goals to leadership.

• Address bottlenecks and resolve campaign-related issues.

• Lead OEM co-op reporting to facilitate dealership reimbursements.

• Manage inquiries related to OEM program administration and compliance.

• Mentor and develop ad strategists and coordinators.

• Ensure accountability for response times, performance metrics, and budget precision.

• Keep the team informed about platform updates and troubleshooting techniques.

• Adjust workload assignments dynamically across multidisciplinary pods.

• Work with Technical Support, Reporting & Measurement teams to resolve intricate tracking issues and maintain documentation.

• Provide execution metrics to the Head of Advertising Strategy & AdTech Systems to enhance automated blueprints.

⛳️ Requirements

• Minimum of 2 years in a leadership or senior position within digital ad operations.

• Proven experience managing team workflows and ensuring project timelines are met.

• Track record of improving team efficiency and accuracy.

• Strong leadership skills and ability to motivate a team.

• Knowledge of automotive OEM co-op and compliance practices.

• Familiarity with Google Ads and Meta Ads platforms.

• Ability to articulate complex concepts in a simple manner while maintaining team alignment.

• Understanding of the automotive dealership sector.

• Experience in automotive advertising or OEM compliance is considered an advantage.

🏝️ Benefits

• Comprehensive health and dental benefits package.

• 15 vacation days per year.

• “Flex Days” available to promote work-life balance.

• 10 paid sick days provided annually.

• Paid day off on your birthday.

• Designated time in your work schedule for professional development.

• Opportunity to make a significant impact and be part of a team that values feedback and cross-functional collaboration.