Manager, Lease Administration

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Oversee Lease Administration resources, which include HR functions for direct reports, client implementations, and relationships with clients and vendors.

• Develop and generate schedules, reports, communication strategies, and process workflows for the designated Lease Administration team.

• Provide lease administration services for designated accounts.

• Lead team management and development; supervise hiring and employment practices.

• Serve as the primary lease analyst for large accounts and guide Lease Analysts who assist with various small and medium-sized accounts.

• Engage in communication with clients, brokers, account managers, and landlords.

• Conduct database quality assurance and identify discrepancies and errors.

• Create, modify, and execute reports within Lease Administration databases.

• Mentor and provide training to Lease Analysts.

• Analyze complex commercial lease provisions.

• Supervise lease abstraction, translation, and quality control procedures.

• Support account transitions and setup processes.

• Maintain account processes, procedures, and playbooks.

• Abstract or input rental obligations and other essential lease details.

• Track and communicate lease expirations, option exercise dates, and other vital information.

• Reconcile outstanding account balances and address disputes with landlords and clients.

• Act as the primary point of contact for clients and internal stakeholders regarding lease administration issues.

• Conduct client meetings and reviews to present portfolio updates, metrics, and performance reports.

• Develop and uphold client governance programs.

• Manage client escalations and resolve associated issues.

• Identify risks within accounts, create mitigation strategies, and manage solutions through projects.

• Ensure global teams provide services per client processes and contractual obligations.

• Participate in pitches for new business and client presentations.

• Delegate database management responsibilities to global team members.

• Set up weekly calls and establish communication routines with global account team members.

• Oversee lease abstraction/input and conduct final quality control checks.

• Utilize Colliers360, dashboards, WorkTrac, and related systems.

• Review recovery clauses, establish recovery pools, calculate tenant recovery expenditures, and assess caps, base years, and exclusions.

• Prepare monthly schedules for rental payments.

• Monitor, review, and approve Rent, CAM, Operating Expense, Tax, and Insurance payments to landlords.

• Examine leases for accuracy in payment charges.

• Validate adjustments based on the Consumer Price Index.

• Maintain file systems and ensure data integrity within databases.

• Manage team allocations and workload distributions.

⛳️ Requirements

• A bachelor's degree in business, accounting, real estate, or a related field is preferred.

• A minimum of 7 years of pertinent experience in commercial real estate lease administration and/or accounting and property management.

• Experience in landlord or tenant sectors is required.

• Intermediate to advanced proficiency with various commercial real estate database applications, such as CoStar, Yardi, Apex, ProLease, or Virtual Lease.

• Proven success managing multi-line global accounts with over 1,000 leases and global account management frameworks.

• Intermediate proficiency with Microsoft Office applications, including Word, PowerPoint, Excel, and OneNote.

• In-depth knowledge of FASB/IFRS accounting standards and general accounting principles is preferred.

• A successful history of working independently, ideally in a remote capacity.

• Strong skills in time management.

• Capability to effectively manage personnel and tasks.

• Applicants must have current authorization to work in the United States on a full-time basis.

• The employer will not sponsor applicants for work visas.

• A general understanding of AI technology and a willingness to adapt to technological advancements.

🏝️ Benefits

• Employer-subsidized medical benefits, including prescription drug coverage, dental, and vision.

• Employer-paid basic life and AD&D insurance.

• Short-term and long-term disability insurance.

• 401(k) plan with employer matching contributions.

• 10 days of sick leave.

• A minimum of 15 vacation days annually.

• Eligibility for unlimited time off for certain senior-level positions.

• 10 paid holidays.

• Two personal flex days each year.

• 12 weeks of paid parental leave for birth parents after 90 days of employment.

• 4 weeks of paid parental leave for non-birth parents, including adoptive and foster parents, after 90 days of employment.

• Annual bonuses based on both company and individual performance.

• Option for remote work arrangements.