Manager, Lease Administration

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee Lease Administration resources, including direct reports and team development.

• Coordinate client implementations, manage relationships with clients and vendors, schedules, reports, communication strategies, and process workflows.

• Act as the lead lease analyst for major accounts and supervise Lease Analysts handling smaller accounts.

• Engage in communication with clients, brokers, account managers, and landlords.

• Conduct database quality assurance and generate, modify, and execute reports.

• Guide and train Lease Analysts.

• Supervise the processes of lease abstraction, translation, input, and quality control.

• Assist in account transitions and setups.

• Maintain account processes, procedures, playbooks, and client contract details within WorkTrac.

• Abstract and monitor rental obligations, lease expiration dates, option exercise timelines, and other crucial information.

• Reconcile outstanding balances and resolve disputes with landlords and clients.

• Act as the primary contact for clients and internal stakeholders.

• Conduct client meetings and reviews, presenting portfolio updates, metrics, and performance reports.

• Develop client governance initiatives and manage escalations.

• Identify account risks, devise mitigation strategies, and lead project management solutions.

• Ensure global teams deliver services in alignment with client processes and contracts.

• Participate in new business presentations.

• Oversee assignments and database management tasks for global team members.

• Establish communication routines and calls with global lease administration account teams.

• Prepare and lead impactful communications with a professional demeanor.

• Review recovery clauses, establish recovery pools, calculate tenant recovery costs, and assess caps, base years, and exclusions.

• Prepare monthly rental payment schedules.

• Monitor, review, and approve payments for Rent, CAM, Operating Expenses, Taxes, and Insurance.

• Review and validate Consumer Price Index adjustments.

• Maintain file systems and ensure database integrity for tenant and lease information.

• Manage team allocations and workload distributions.

⛳️ Requirements

• A Bachelor's degree in business, accounting, real estate, or a related field is preferred.

• A minimum of 7 years of relevant experience in commercial real estate lease administration, accounting, or property management.

• Experience in landlord and/or tenant sectors is required.

• Intermediate to expert proficiency with various commercial real estate database applications, such as CoStar, Yardi, Apex, ProLease, or Virtual Lease.

• Proven success in managing multi-line global accounts with over 1,000 leases and global account management frameworks.

• Intermediate proficiency in Microsoft Office applications including Word, PowerPoint, Excel, and OneNote.

• Comprehensive understanding of FASB/IFRS accounting standards and general accounting principles is preferred.

• A successful history of working independently, ideally in a remote setting.

• Strong time management capabilities.

• Ability to effectively manage personnel and tasks.

• Capacity to interpret complex commercial lease language.

• General knowledge of AI technology and willingness to adapt to technological advancements.

• Must have current authorization to work full-time in Canada.

• The employer will not sponsor applicants for work visas.

🏝️ Benefits

• Engaging projects.

• Leading training and development programs within the industry.

• Comprehensive and flexible benefits package.

• Competitive salary.

• A collaborative work culture.

• Employee Resource Groups (ERGs).

• A global network with opportunities to connect and collaborate with experts worldwide.

• Disability-related accommodations available throughout the recruitment and selection process.