Manager, International Customer Supply Chain

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as a primary liaison between rhode and global distributors as well as retail customer operations teams, facilitating daily execution and addressing market-specific supply chain requirements.

• Continuously evaluate opportunities for enhancing customer supply chain efficiency, minimizing operational expenses, and increasing volume through supply chain metrics.

• Cultivate a comprehensive understanding of each international distributor and retail partner’s distribution framework, operational necessities, key performance indicators, and inventory planning requirements.

• Possess strong analytical capabilities to generate qualitative and quantitative data (utilizing Excel, PowerPoint, NetSuite, Tableau) that can be utilized to drive business decisions.

• Have a broad knowledge of policies, processes, and systems related to retail distributor operations.

• Supervise and ensure the effective processing of orders and prompt deliveries across international customers, distributors, and retail partners, focusing on innovation planning and customer expansion.

• Provide weekly sell-in data compared to forecasts and identify any risks related to the monthly or quarterly plans for Finance, Sales, and Operations stakeholders.

• Track and monitor weekly sell-out data alongside retailer stock levels in collaboration with Demand Planning and Sales account leads.

• Collaborate with international distributors and retailer supply chain and planning teams as necessary to stimulate additional orders or forecast modifications, ensuring adequate inventory coverage.

• Monitor and report key international customer supply chain KPIs, including fulfillment rates, in-stock levels, service quality, on-time deliveries, and potential chargeback risks.

• Engage in both internal and external collaborations to ensure alignment and identify new opportunities.

• Contribute to customer demand forecasting efforts, striving to enhance forecast precision.

• Participate in and influence assortment decisions aimed at maximizing sales and productivity through the use of analytics, market research, consumer insights, and customer intelligence.

• Work closely with international teams, distributors, and cross-functional stakeholders to support the launch of new markets, regional assortment growth, and continuous operational excellence.

• Connect internal functions effectively to drive supply chain enhancements (fill rate, on-time performance, in-stock availability, minimize potential chargebacks, and execute customer programs) for the benefit of the customer.

• Assist in educating and aligning internal teams regarding international customer expectations, distributor needs, regional retailer requirements, and best practices for execution.

⛳️ Requirements

• A Bachelor’s degree in Supply Chain or a related analytical discipline is preferred, or equivalent experience.

• Over 5 years of experience in customer supply chain, retail operations, customer logistics, demand planning, supply planning, or similar operational roles.

• Experience with Sephora and/or other global prestige beauty retailers is a must.

• Proven experience supporting international retailers, distributors, or global customer supply chain operations.

• Strong verbal and written communication skills are essential.

• Excellent proficiency in Excel and related tools.

• Demonstrated ability to foster strong relationships with retail partners and internal cross-functional teams to achieve results.

• Capacity to make informed decisions when faced with limited, ambiguous, or evolving data.

• Experience managing the supply chain requirements of multiple countries or distributors.

• Willingness to travel internationally is a requirement.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Retirement savings plan.

• Gender-neutral parental leave.

• Unlimited paid time off.