Manager – International Account Development

This is a fully remote position, open to applicants in Connecticut, +11 more states.

📋 Description

• Take ownership of and drive the global strategic vision for the account, which includes formulating business plans and establishing clear action steps to achieve program growth, retention, and client satisfaction.

• Cultivate and sustain executive-level relationships across various business units and regions, ensuring strong connectivity with key stakeholders in Payment Operations, Finance, Disputes, Product, and Technology.

• Collaborate intensively with internal partners across Product, Risk, Servicing, Technology, Legal, TLS, and Strategic Partnerships to deliver customized solutions and guarantee operational excellence.

• Maintain an in-depth understanding of the client's industry, platform model, organizational objectives, and shifting priorities, particularly in the travel and digital commerce sector, especially within the corporate travel agency landscape.

• Design and conduct regular business reviews, effectively communicating performance metrics, insights, and opportunities in a clear and persuasive manner.

• Consult with clients using a value-focused approach, articulating the Global Corporate Payments value proposition and quantifying the business impact.

• Identify and execute on cross-sell opportunities within B2B Payment Solutions, Virtual Payments, and T&E card products.

• Meet portfolio growth and retention targets.

• Act as the point of escalation and resolution, utilizing structured action plans and project management tools as necessary.

• Analyze client financial performance and P&Ls to propose strategies for enhancing profitability, optimizing working capital, and improving efficiency.

• Ensure an exceptional client experience by consistently meeting or exceeding contractual obligations, SLAs, and service expectations.

• Utilize travel agency expertise to design payment and servicing solutions customized for corporations with significant travel requirements, including supplier negotiations, booking workflows, duty of care considerations, and cost-optimization strategies.

⛳️ Requirements

• Proven track record of establishing relationships and influencing at the executive level, including presenting business cases and performance reviews to senior stakeholders.

• Demonstrated capability to lead cross-functional projects across virtual teams, regions, and internal departments.

• Proficient in navigating ambiguous or shifting client needs, employing a proactive and strategic approach to problem-solving.

• Experience in developing and advancing a pipeline of opportunities through strategic, solution-oriented selling.

• Strong project management and organizational abilities, capable of managing multiple priorities under tight deadlines.

• Excellent communication and storytelling skills, able to translate complex data into clear, engaging recommendations.

• Expertise in developing strategic plans and action plans tailored to client-specific objectives.

• High level of professionalism, responsiveness, and customer service orientation.

• Minimum of 3 years' experience in the corporate travel industry or travel technology sector, with familiarity with the travel payment requirements of large and multinational organizations.

• Comprehensive understanding of the travel agency operating model, travel technology and infrastructure, and the integration of travel payment solutions.

• Proven experience managing global clients with complex, matrixed structures, preferably in the travel, digital, technology, or marketplace sectors.

• Strong knowledge of Global Corporate Payments products, encompassing both B2B and T&E payment solutions.

• Familiarity with or experience in Virtual Payment solutions is an advantage.

• Strong commercial acumen with the ability to interpret and influence financial levers, including incentive structures, pricing, and margin drivers.

• Capability to work virtually, as well as the necessity to reside in and travel within the designated Tri-State/Northeast/Mid-Atlantic territory.

🏝️ Benefits

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business needs

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities