Manager, Inside Sales Support

This is a fully remote position, open to applicants in Illinois.

📋 Description

• The Inside Sales Support Manager oversees the teams that deliver both transactional and relationship-oriented assistance to Outside Sales Representatives catering to managed account clients.

• This team is tasked with essential functions such as quoting, order processing, and fulfilling post-sales obligations.

• This position is responsible for cultivating and developing high-performing Inside Sales Support teams while strategically improving support operations.

• Enhance service delivery and sales results by working collaboratively with market-specific sales teams.

• Foster a customer-centric sales approach, ensure strong team performance, and support the professional growth of team members.

• Recognize opportunities to optimize processes, apply best practices, and elevate operational excellence.

⛳️ Requirements

• Must be at least 18 years old

• Must have legal authorization to work in the United States

• Experience in managing sales support teams

• Proven capability to enhance operational metrics and implement process improvements

• Proficient in Microsoft Office Suite

• Demonstrated ability to collaborate effectively with cross-functional teams

• Skilled in negotiation, complaint handling, dispute resolution, and managing grievances with both internal and external customers

• Excellent written and verbal communication abilities

• Experience within sales organizations

• Strong leadership and coaching capabilities

• Familiarity with CRM tools (e.g., Salesforce.com, Microsoft suite)

• Solid understanding of sales, demand generation, and technology

• Background in customer-focused roles, addressing client needs.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options