Manager, Inside Sales Support

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Lead teams in Inside Sales Support dedicated to managed account customers.

• Supervise quoting, order processing, and post-sales fulfillment in collaboration with Stores, Vendors, Merchants, and the Supply Chain.

• Build and cultivate high-performing teams while enhancing support operations.

• Propel improvements in service delivery and sales results alongside market-specific sales teams.

• Address escalations from both internal and external customers, conducting root-cause analysis.

• Identify friction points for customers and associates, along with opportunities for process improvement.

• Tackle performance shortcomings by implementing improvement plans, training, and coaching.

• Oversee talent planning, selection, termination, performance management, and professional development.

• Set goals, success metrics, and priorities that align with the company's objectives.

• Enhance sales performance, accountability, team engagement, customer experience, and operational excellence.

• Facilitate project initiatives and technological enhancements to boost sales productivity.

⛳️ Requirements

• Must be at least 18 years old.

• Must have legal authorization to work in the United States.

• Experience in managing sales support teams.

• Demonstrated ability to drive operational metrics and implement process improvements.

• Proficient in Microsoft Office Suite.

• Ability to collaborate effectively with cross-functional teams.

• Skills in negotiation, complaint handling, dispute resolution, and grievance management.

• Exceptional written and verbal communication abilities.

• Background in sales organizations.

• Strong leadership and coaching capabilities.

• Familiarity with CRM tools such as Salesforce.com and Microsoft Suite.

• Comprehensive understanding of sales, demand generation, and technology.

• Experience in customer-focused roles and addressing customer needs.

• High school diploma and/or GED required.

• At least 2 years of related work experience.

• Minimum of 2 years of leadership experience.

🏝️ Benefits

• Overnight travel required 5% to 20% of the time.

• Opportunities for professional development for associates.

• Access to training and coaching strategies.

• Performance reviews and development planning offered.