Manager, Information Technology – IT

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage daily technology operations and act as a vital technical resource for IT infrastructure, networking, systems administration, vendor management, and end-user assistance.

• Supervise daily IT activities to guarantee system reliability and performance.

• Address escalated technical issues by liaising with vendors and internal teams.

• Provide comprehensive oversight for hardware, software, and systems applications, including SharePoint, Paylocity HRIS, and Smartsheet.

• Assist with user account management, permissions, system access, and onboarding/offboarding procedures.

• Maintain documentation for systems, procedures, configurations, and operational workflows.

• Aid in the development and enforcement of IT policies, standards, and best practices.

• Support organizational technology initiatives and operational enhancement projects.

• Coordinate the implementation of system upgrades, integrations, and new technology solutions.

• Collaborate with department leaders to identify operational requirements and propose technology solutions.

• Assess emerging technologies and process enhancements.

• Engage in strategic planning related to IT operations and infrastructure.

• Act as the primary liaison for external IT vendors, consultants, and service providers.

• Oversee vendor deliverables, service requests, maintenance schedules, and issue resolution.

• Track vendor performance and assist with compliance regarding contracts and service-level agreements.

• Work with the supervisor on technology purchases and renewals.

• Support cybersecurity initiatives, system monitoring, and operational risk management.

• Assist with compliance matters related to data privacy, system access, and organizational policies.

• Manage security updates, patches, and operational safeguards.

• Participate in disaster recovery and business continuity planning.

⛳️ Requirements

• A bachelor's degree in information technology, Computer Science, Business Information Systems, or a related field is preferred.

• At least 7 years of progressive experience in IT operations or systems support.

• Experience in coordinating with external technology vendors.

• Strong understanding of cloud-based IT infrastructure, collaborative platforms, systems administration, and operational support practices.

• Capability to manage multiple priorities and projects in a dynamic environment.

• Proficient troubleshooting, analytical, and problem-solving abilities.

• Exceptional communication and interpersonal skills, including the ability to convey technical concepts to non-technical audiences.

• Awareness of cybersecurity best practices and operational risk management.

• Familiarity with NIST 800-171/Cybersecurity Maturity Model Certification.

• Strong organizational skills and meticulous attention to detail.

• Ability to work both independently and collaboratively in a fast-paced, cross-functional environment.

• Willingness to travel domestically for all-staff meetings.

• Preferred certifications include CompTIA Security+, Microsoft certifications, and/or cloud platform certifications, such as Microsoft Information Security Administrator Associate, Microsoft 365 Administrator Expert, or Microsoft Certified Power Platform Developer Associate.

• Subject to a criminal background check.

• Three professional references are required.

• Verification of education and degrees is necessary.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Flexible spending accounts.

• Flexible vacation leave.

• Sick leave.

• Short-term disability options.

• Long-term disability options.

• 10 federal holidays.

• End-of-year winter break.

• Employer-matched 401(k) plan.