Manager, Inbound Sales Development

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Lead and cultivate a high-achieving team of Inbound SDRs serving North America and Latin America.

• Take ownership of inbound conversion KPIs, encompassing speed-to-lead, MQL-to-SQL, SQL-to-S1, and pipeline contribution.

• Collaborate closely with Marketing, Sales, Marketing Operations, Sales Enablement, and RevOps to enhance inbound funnel performance.

• Continuously refine qualification frameworks for demo requests, free trial conversions, and hand-raise opportunities.

• Promote excellence in buyer qualification, disqualification discipline, and meeting quality.

• Mentor SDRs on talk track adoption, discovery techniques, objection handling, urgency creation, and engaging with technical buyers.

• Oversee Salesforce, Gong, and inbound workflow systems to guarantee SLA compliance and standards for lead follow-up.

• Organize and structure feedback loops for Demand Generation, Product Marketing Management, Sales, and XDR leadership.

• Manage reporting cadences for weekly, monthly, and quarterly performance assessments.

⛳️ Requirements

• A minimum of 2 years of experience managing an Inbound SDR / Sales Development team.

• Proven experience leading teams focused on marketing-qualified lead conversion and trial processes.

• In-depth knowledge of best practices in inbound lead management.

• Familiarity with AI workflow tools, agentic automation platforms, or sales automation technologies.

• Proficient in Salesforce, Gong, Orum/Nooks, Qualified, LeadIQ, and contemporary sales engagement platforms.

• Strong data-driven mindset with experience in managing conversion funnel KPIs.

• Experience in establishing SLA frameworks between SDRs, Marketing, and Sales.

• Exceptional coaching and people leadership abilities.

• Language Requirements: High proficiency in both written and verbal English and Spanish is essential.

• Additional Languages: Proficiency in Portuguese is advantageous (but not mandatory).

• Familiarity with cybersecurity, IAM, device management, or SaaS is preferred.

• A Bachelor’s degree is desired.

🏝️ Benefits

• JumpCloud® is an equal opportunity employer.

• All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender