Manager, HR Education, Knowledge and Practice

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the creation and implementation of education, training, and knowledge resources that align with organizational goals, member requirements, and industry developments.

• Collaborate with organizational leaders, subject matter experts (SMEs), volunteers, and cross-functional teams to pinpoint learning needs, identify content gaps, and explore opportunities for new products and programs.

• Utilize AI technologies to enhance content development processes and to craft innovative educational offerings focused on AI and HR topics.

• Guide instructional designers, content developers, SMEs, and external contributors to ensure the delivery of high-quality educational experiences.

• Track learner feedback, market trends, and performance metrics to suggest enhancements.

• Manage content priorities, project timelines, and cross-functional collaboration for learning initiatives.

• Act as a content contributor and expert.

• Apply adult learning principles to design and present training materials.

• Utilize SharePoint and AI-based tools to enhance learning effectiveness and accessibility.

• Foster a collaborative learning culture throughout the organization.

• Serve as a faculty member, speaker, and facilitator for in-person and virtual courses, webinars, and events.

• Cultivate an engaging and supportive learning community.

• Address inquiries from customers, members, and learners regarding courses, content, and platform navigation.

• Act as a subject matter and content expert for media interviews and external inquiries.

• Work with content strategy, marketing, and editorial teams on messaging and support materials.

• Ensure that communications reflect the brand voice, accuracy, and professionalism.

• Deliver exceptional internal and external customer service.

• Willingness to travel up to 20%.

⛳️ Requirements

• Bachelor’s degree in education, Human Resources, Business Administration, or a related field; OR equivalent experience.

• A minimum of nine years of experience as an HR Generalist.

• A preferred focus on compensation and benefits and/or talent management.

• Knowledge of HR principles, employment laws, and current HR industry trends.

• Detail-oriented and organized, with the ability to manage sensitive information confidentially.

• Capability to facilitate an engaging and collaborative classroom setting.

• Strong oral and written communication abilities.

• Skill in translating complex subjects into accessible learning experiences.

• Excellent analytical and problem-solving capabilities.

• Outstanding communication and interpersonal skills.

• Proficiency in Microsoft Office Suite.

• Experience with analytics tools and AI-enabled learning technologies.

• Familiarity with adult learning theory and competency frameworks.

• Ability to independently manage multiple priorities.

• Willingness to travel up to 20%.

• HR certification is preferred but not mandatory.

🏝️ Benefits

• Continuous professional development training opportunities.

• Health insurance.

• Dental insurance.

• Vision insurance.

• Well-being benefits.

• Health savings account.

• Flexible spending account.

• Retirement benefits.

• Eligibility for an annual discretionary bonus with a target of 10% of base salary.

• Option for remote work.