Manager, Hiring Events Team

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate remote hiring services, enabling CIEE host employers to interview and recruit from their home office via webcam.

• Supervise various elements of virtual hiring, including assessing host employer requirements for seasonal staff.

• Promote opportunities to potential participants through CIEE’s network of International Representatives located overseas.

• Schedule and oversee the execution of events.

• Ensure that interview documentation is completed prior to virtual events.

• Manage necessary follow-up after events.

• Keep precise hiring records in CIEE’s database.

• Collaborate with CIEE teams, host employers, and international representatives across multiple platforms.

• Coordinate both virtual and in-person hiring events: create calendar invitations, send reminders to participants, and communicate any changes effectively.

• Assign host employer positions, convey requirements to international representatives, and adjust shifts as necessary.

• Provide real-time technical support to all stakeholders during hiring events.

• Actively monitor event participation and ensure pre-interview requirements are fulfilled.

• Deliver professional and consistent customer service to all stakeholders.

• Manage post-event reporting and maintain accurate hiring records in CIEE’s database, including generating and distributing reports to external stakeholders.

• Pursue continuous improvements to both virtual and in-person hiring event processes and annually update training and event materials.

• Train colleagues on web-based hiring services and new procedures as required.

• Conduct interviews for applicants seeking seasonal positions and assist colleagues as needed with related hiring services.

• Oversee teams coordinating the hiring events; meet weekly with team members to ensure hiring targets and standards are met.

• Collaborate with international representatives to ensure enrollments and placements are progressing.

• Analyze data to assess agent hiring service distribution.

• Regularly collaborate with the team to review job inventory, ensuring strategic decisions are made appropriately.

• Work alongside Employer Sales Managers to keep them informed about job inventory, country objectives, and event schedules.

• Update teams on the results of hiring events compared to goals.

• Monitor the popularity of hiring services to ensure adequate staffing.

• Report on the performance of hiring services and hires by service.

• Other duties as assigned.

⛳️ Requirements

• Bachelor’s degree.

• Two years of experience in a customer-facing or client management position.

• Preferred experience in event planning and scheduling, with knowledge of virtual event management being an advantage.

• High proficiency in computer skills, including MS Office Suite; Salesforce and advanced Excel experience (e.g., macro development) are preferred.

• Exceptional interpersonal and communication skills, both written and verbal.

• Strong customer service, critical thinking, and problem-solving abilities.

• Self-motivated with the capability to take initiative and manage projects independently.

• Proven track record of delivering results in a fast-paced team environment.

• Strong organizational skills with great attention to detail.

• Demonstrated ability to collaborate effectively with individuals, gathering information and communicating project directions and statuses.

• Strong multitasking capabilities while managing daily projects and events.

• Availability for some early morning and evening work to accommodate host schedules.

• Occasional travel may be required for overseas hiring events as well as domestic travel.

• Willingness to grow and develop oneself, our stakeholders, and our program.

• Ability to embrace CIEE’s culture and Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving).

• Strongly encourage qualified candidates from underrepresented groups to apply.

🏝️ Benefits

• Paid time off.

• Parental leave.

• Gym Reimbursement Program.

• Employee Assistance Program.

• Short-term & Long-term Disability.

• 6 floating Fridays (subject to eligibility rules).

• Discounts on CIEE Study Abroad and TEFL Programs.

• 403(b) Retirement Plan with employer contributions.

• Insurance Coverage (life, travel, medical, dental, and vision).

• Flexible Spending Accounts/Health Savings Account (medical and dependent).

• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness).