Manager – Guest Care & Booking Team

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee and direct the remote Guest Care & Booking team based in South Africa.

• Assess team performance and pinpoint areas for enhancing efficiency, productivity, and quality of service.

• Create and refine workflows, processes, and systems to accommodate a growing team and business.

• Assist in scaling the team and operations in line with business expansion.

• Offer leadership, direction, and support to team members.

• Ensure that guest inquiries, bookings, and operational issues are managed effectively and to high standards.

• Work in collaboration with the broader business to identify operational challenges and execute solutions.

• Aid in recruitment, onboarding, training, and performance management initiatives.

• Monitor key performance indicators and ensure that operational and service goals are achieved.

• Provide occasional out-of-hours assistance when required.

⛳️ Requirements

• Demonstrated experience in managing and optimizing remote teams.

• Background in scaling teams, enhancing operations, or facilitating business growth.

• Strong leadership capabilities and effective people management skills.

• Excellent problem-solving abilities with a proactive approach to operational challenges.

• Prior experience in property, real estate, hospitality, or a related field is highly desirable.

• Comfortable working in a dynamic and fast-paced environment.

• Highly organized, proactive, and adept at juggling multiple priorities.

• Flexible working style with a willingness to be on call outside of standard working hours.

• Proficient written and verbal communication skills in English.

• Practical management experience in structuring, improving processes, developing talent, and aiding business scalability.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.

• Engaging company culture with a focus on team collaboration.

• Access to resources and tools to support your work and growth.