Manager, Global University Programs – Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily operational management of the Global University.

• Develop and uphold the University operating model, governance framework, and delivery processes.

• Propel execution in alignment with the University roadmap and annual objectives.

• Create scalable processes that facilitate swift content creation, maintenance, and delivery.

• Guarantee uniformity of learner experiences across all University audiences and programs.

• Act as the University PMO leader, overseeing planning, prioritization, resource allocation, and program execution.

• Apply project management methodologies, sprint planning, intake processes, and delivery workflows.

• Manage the portfolio of University programs, including project schedules, milestones, dependencies, and stakeholder communications.

• Craft executive dashboards and reporting frameworks.

• Track risks, issues, and mitigation strategies across University initiatives.

• Develop and maintain the University standard operating procedures (SOPs).

• Define standards for content development, review processes, publishing workflows, and lifecycle management practices.

• Establish governance frameworks for curriculum development, certifications, and content upkeep.

• Direct the University content production model encompassing instructional design, content creation, certifications, and learning programs.

• Design scalable content development workflows to enhance efficiency and minimize production cycle times.

• Oversee the intake and prioritization of learning requests from stakeholders.

• Ensure balanced resource allocation and workload management across content development teams.

• Establish quality assurance standards and review processes for the University.

• Supervise certification governance, including exam management, certification maintenance, and credential quality standards.

• Ensure University assets are accurate, current, and aligned with product strategy.

• Measure and consistently enhance training effectiveness.

• Collaborate closely with Sales Enablement, Partner Enablement, Customer Success, Professional Services, Technical Support, Product Management, Product Marketing, and Global Enablement leadership.

⛳️ Requirements

• A minimum of 8 years of experience in enablement operations, learning operations, program management, training management, PMO leadership, or similar roles.

• At least 3 years managing cross-functional learning, enablement, or content development programs.

• Proven experience in building scalable operational processes and governance frameworks.

• Strong expertise in project and program management.

• Experience in implementing PMO methodologies and reporting structures.

• Familiarity with LMS platforms and learning technologies.

• Excellent executive communication and stakeholder management skills.

• Experience supporting global teams and working in distributed environments.

🏝️ Benefits

• Compensation includes competitive base pay, eligibility for incentive plans, and participation in the employee equity plan (stock options).

• Specific benefits vary by location but typically encompass health care insurance,

• income protection / life insurance,

• access to retirement savings plans,

• behavioral & emotional wellness services,

• generous time off,

• and a comprehensive employee recognition program.