Manager – Geospatial Training, Support

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Manage support models, professional service offerings, service delivery processes, and training programs designed to assist customers in adopting and fully utilizing the Trimble ecosystem and associated technology solutions.

• Lead and nurture the Geospatial Support, Training, Professional Services, and Technology Enablement team, fostering accountability, capability, and a robust customer-centric culture.

• Define and enhance the customer support and training experience through effective communication, responsiveness, consistency, professionalism, and technical expertise.

• Collaborate closely with sales teams and other internal stakeholders to ensure support and training initiatives align with customer requirements and business goals.

• Interact directly with customers of varying sizes to grasp workflow challenges, offer strategic insights, and strengthen enduring customer relationships.

• Identify opportunities to enhance workflow adoption, improve customer outcomes, increase operational efficiency, and boost recurring service revenue within the Geospatial sector.

• Assist in discovering practical and responsible applications of AI and emerging technologies to enhance customer support, training effectiveness, internal workflows, and the overall customer experience.

• Act as a prominent leader who can navigate complex customer or team situations and provide leadership from the front when necessary.

⛳️ Requirements

• Bachelor’s degree in a relevant field or an equivalent combination of education and pertinent experience.

• Demonstrated leadership experience in managing a profitable professional services business, including technical support, training, customer success, or a related area.

• Strongly preferred: Experience in building, managing, or expanding a financially viable professional services organization or a recurring service-based revenue model.

• Background in Construction, Survey, Geospatial technology, GIS, UAS, or another workflow-oriented technical field.

• Proven ability to lead technical teams while maintaining high standards of customer experience and operational performance.

• Experience in supporting customer technology adoption, training initiatives, workflow improvements, or long-term technology utilization.

• Excellent skills in communication, coaching, problem-solving, and cross-functional collaboration.

• Ability to convert customer needs and operational insights into scalable processes and service enhancements.

• Preferred: Familiarity with Trimble solutions or similar geospatial and workflow technology platforms.

🏝️ Benefits

• Competitive Salary

• Medical, dental, vision, accident, life, & long-term disability insurance available

• Medical and dependent care FSA or HSA

• 401(k) retirement plan

• Paid parental leave

• PTO & Holidays