Manager, FSP 360 – People Management in CRO or Pharma Environment

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Accountable for direct engagement with customer points of contact (PoC) regarding service delivery for their team members (direct reports).

• Cultivates and nurtures robust, collaborative relationships with local customers, fostering high levels of trust and satisfaction.

• Oversees the performance and daily operations of multifunctional team members to ensure excellence in service delivery and adherence to established KPIs; formulates and implements mitigation and remediation strategies for instances of non-compliance as necessary.

• Involved in managing resource availability for team members to guarantee they are appropriately resourced, with resource needs identified promptly; resolves potential resource conflicts to achieve mutually beneficial outcomes.

• Gathers feedback from customer PoC(s) for ongoing enhancement of service delivery and to reinforce customer relationships.

⛳️ Requirements

• Minimum of 2 years of experience as a People Manager in a CRO or Pharmaceutical setting.

🏝️ Benefits

• We are dedicated to the development of our people, offering career advancement and progression opportunities; supportive and engaged line management; training in technical and therapeutic areas; peer recognition; and a comprehensive rewards program.

• We are committed to fostering an inclusive culture where you can genuinely be yourself.