CRO, Account Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Act as the main point of contact for significant client accounts.

• Facilitate onboarding sessions and regular strategy meetings with structure, confidence, and defined outcomes.

• Convert client business objectives into CRO strategies, optimization roadmaps, and execution plans.

• Anticipate and manage expectations, priorities, and project risks.

• Foster long-term client relationships through effective communication, dependability, and strategic insight.

• Perform qualitative and quantitative CRO audits to pinpoint optimization opportunities.

• Transform analysis and insights into prioritized CRO roadmaps.

• Design experiments and site enhancements aligned with key eCommerce metrics such as CVR, AOV, LTV, and funnel performance.

• Recognize and communicate strategic growth opportunities for clients as applicable.

• Oversee project delivery within ClickUp, ensuring clear scoping, prioritization, and timelines.

• Create detailed briefs for designers and developers to guarantee precise execution.

• Conduct quality assurance on design and development outputs to uphold high standards.

• Ensure work stays organized, commercially aligned, and delivered on time.

• Lead cross-functional teams of designers and developers.

• Establish clear expectations and uphold high delivery standards.

• Ensure alignment across teams and maintain project delivery momentum.

• Contribute to enhancing systems, workflows, and SOPs as the agency expands.

⛳️ Requirements

• Minimum **3 years of experience working with eCommerce websites or Shopify environments**.

• At least **2 years of experience in Conversion Rate Optimization (CRO)**.

• Minimum **2 years of experience as an Account Manager**, preferably in a digital agency setting.

• Proven experience managing delivery with designers and developers.

• Strong understanding of eCommerce performance metrics including **CVR, AOV, LTV, funnel performance, and experimentation frameworks**.

• Experience in managing client relationships and leading strategic discussions.

• Strong briefing and quality assurance skills for digital product delivery.

• Experience in a **CRO or performance marketing agency** is highly beneficial.

• Experience working with **direct-to-consumer (DTC) eCommerce brands** is strongly preferred.

• Access to a **reliable laptop, stable high-speed internet connection, and a professional home working environment**.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Flexible working hours and remote work opportunities.

• Professional development and training programs.

• Collaborative and supportive team environment.

• Opportunity to work with leading eCommerce brands.