Manager, Entertainment and Sports Relations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversees the fulfillment of wishes related to celebrities and sports, serving as the primary liaison between Make-A-Wish chapters and talent representatives, such as agents, publicists, and team PR managers.

• Provides exceptional customer service to Make-A-Wish chapters and international affiliates, ensuring all logistics are managed with empathy, professionalism, and responsiveness.

• Coordinates various aspects of wish experiences, including scheduling, communication with talent, onsite support as needed, and contingency planning.

• Develops and nurtures relationships with key contacts in entertainment and sports to facilitate ongoing and future wish opportunities.

• Customizes wish experiences to meet the unique needs and preferences of each wish child and their family, paying close attention to medical, mobility, or scheduling considerations.

• Directs cross-functional planning and logistics for wishes that involve athletes, celebrities, influencers, or media properties, ensuring alignment with Make-A-Wish brand values.

• Maintains and updates Salesforce CRM records, tracking wish statuses, follow-ups, and industry engagement; creates reports to aid in planning and managing workload.

• Participates in select events and wish experiences, offering onsite support and relationship management as appropriate; identifies and engages local volunteers when travel is not practical.

• Works with internal and external teams to collect stories and visuals from wish experiences for potential media and promotional purposes, securing all necessary approvals and releases.

• Establishes and updates a database of celebrity and talent contact profiles.

⛳️ Requirements

• A Bachelor’s degree in Communications, Public Relations, Event Planning, or a related field is required.

• A minimum of 5 years of total professional experience is necessary.

• At least 3 years of specialized experience in the sports, entertainment, event production, or talent management sectors.

• Demonstrated project management experience and responsibilities.

• Experience working within or alongside nonprofit organizations is highly desirable.

• Proficiency in the Microsoft Office Suite is required; experience with Salesforce or other CRM tools is strongly preferred.

• Ability to work autonomously and excel in a remote-first environment while collaborating with a mission-driven team.

🏝️ Benefits

• Comprehensive benefits package that begins on day one: Medical, Vision*, Dental*, and Wellness.

• Competitive salary with annual incentive potential.

• Options for Health Savings Account and Flexible Spending Account.

• Health Reimbursement Account fully funded by Make-A-Wish America.

• Short Term Disability*, Long Term Disability*, and Life Insurance coverage.

• Additional Insurance Plans available: Accident, Critical Illness, Hospital Indemnity, and Pet Insurance through Figo.

• 401(k) Retirement Savings Plan with a 5% match after one year of service.

• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program.

• A laptop, 24” monitor, and docking station/adaptor will be provided to new hires.

• Competitive PTO starting at 15 days, with increased time off for senior roles.

• 10 Sick Days.

• 11 Paid Holidays.

• 2 Volunteer Days after one year of service.

• 2 Personal Days accrued annually.

• Parental Leave.

• Employee Awards and Recognition Programs.

• Opportunities for Individual and Leadership Development.

• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets.