Manager, Enterprise Account Management, DACH

This is a fully remote position, open to applicants in Germany.

📋 Description

• Create and execute a comprehensive account management strategy that aligns with the Corporates segment's objectives, collaborating with cross-functional teams to drive new customer acquisition, enhance customer relationships, and manage renewal sales within designated territories.

• Supervise the formulation and implementation of strategic account plans to meet sales targets, optimize revenue from existing clients, and broaden the customer base.

• Lead, mentor, and oversee a high-achieving account management team, cultivating a positive and results-driven atmosphere through excellence in sales processes.

• Set clear objectives, KPIs, and performance metrics for the team, offering regular feedback and coaching to promote both individual and team success.

• Ensure a strategic product mix within the assigned team to meet company revenue objectives and foster sustainable growth.

• Build strong, long-lasting relationships with key customers and stakeholders, establishing trust and credibility through consistent communication and outstanding service.

• Maintain high levels of customer satisfaction and loyalty by promptly and effectively addressing customer needs and concerns.

• Collaborate with the Customer Success Leader to ensure a smooth customer experience, aiding in customer retention and the expansion of the complete product portfolio.

• Work closely with customers to gain a comprehensive understanding of their business needs, challenges, and objectives.

• Attend crucial customer business meetings to ensure alignment with their goals and objectives, showcasing a deep understanding of their business.

• Collaborate effectively with solution consultants to craft tailored solutions that accurately address customer needs and requirements.

• Coordinate with professional services teams to guarantee timely and successful solution implementations, ensuring customer satisfaction.

• Partner with the sales team and the Partnerships & Alliances team to develop and execute go-to-market strategies with strategic partners.

• Build strong relationships with key partners, ensuring partner metrics are consistently met or exceeded.

• Collaborate with Industry & Product Specialists to create and execute impactful product marketing campaigns and enhance our customer solution portfolio.

• Contribute to the prioritization of features and the ongoing improvement of our solutions and processes based on market feedback and customer needs.

• Diligently monitor, analyze, and report on key performance metrics, including sales targets, renewal rates, and customer satisfaction, to track progress and identify areas for improvement.

• Provide regular reports, updates, and other relevant information on account management activities and outcomes to executive leadership, ensuring transparency and accountability.

• Continuously evaluate and enhance processes to improve the efficiency and effectiveness of the account management team.

⛳️ Requirements

• Proficiency in both English and German is essential.

• A customer-focused mindset with a dedication to delivering exceptional products and services through in-depth understanding and enduring partnerships with Software technology clients.

• Proven capability to inspire, motivate, and guide teams towards achieving ambitious objectives.

• Demonstrated experience in developing and executing a strategic account management process that emphasizes building and sustaining relationships with key customers to ensure their satisfaction, retention, and drive business growth, resulting in customer loyalty, advocacy, and long-term revenue.

• Strong understanding of sales processes and strategies, with the ability to create compelling value propositions that address customer use cases with solutions from the product portfolio.

• Established ability to negotiate complex terms and conditions and finalize agreements for the sale and licensing of software and technology, including associated services.

• Exceptional verbal and written communication skills at the executive level.

• Strong interpersonal skills and active listening capabilities, able to convey complex information in an engaging and accessible manner.

• Ability to analyze market data, customer feedback, and sales performance to inform strategic decisions.

• Proven ability to resolve complex issues by defining problems, identifying their causes, prioritizing options, and implementing chosen solutions.

• Exceptional capability to work effectively with cross-regional/functional teams, including sales, product development, marketing, and commercial excellence.

• Comfortable in a fast-paced, dynamic environment with a readiness to embrace change and new challenges.

• Experience in creating and delivering training programs.

• Background in high-growth, fast-paced environments.

• Strong work ethic, self-motivation, and a passion for achieving results.

• Proven experience in establishing and managing successful partnerships and alliances.

🏝️ Benefits

• Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.

• By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.

• Comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.

• Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.