Manager, Dental Insurance Operations – Training

This is a fully remote position, open to applicants in United States.

📋 Description

• Manages and directs the team of Insurance Trainers/Specialists.

• Accountable for the overall effectiveness of training provided to field and clinic personnel.

• Leverages expertise and knowledge in Healthcare Revenue Cycle Management and Insurance.

• Delivers training and ongoing support to practice staff and various support personnel.

• Acts as a Subject Matter Expert in the Insurance Services Department across several practice management systems.

• Creates training materials and communications pertaining to Commercial Insurance, Medicare Advantage, and Medicaid plans.

• Possesses an understanding of how vendors and technology interact within the revenue cycle to assist practices.

⛳️ Requirements

• Dental Insurance Experience is mandatory to be considered.

• A Bachelor’s degree is preferred.

• A minimum of ten years of experience in commercial insurance or Medicaid is preferred; dental experience is also preferred.

• Experience in a dental practice or within the dental field is preferred.

• Capable of interpreting and effectively communicating insurance regulations.

• Exceptional verbal and written communication skills.

• Proficient in facilitating training sessions via telephone, in-person, and/or web-based platforms.

• Strong problem-solving abilities.

• Highly organized, meticulous, and detail-oriented.

• Adaptable; adjusts work schedule easily to accommodate changes in the work environment and manages competing demands effectively.

• Skilled in prioritizing, planning work activities, and formulating reasonable action plans.

• Proficient in all Microsoft Office applications.

• Familiar with a Microsoft Windows environment.

• Experienced with dental or medical software; Dentrix and Eaglesoft are preferred.

• Strong customer service orientation.

• Capable of identifying the development needs of affiliated auxiliary practice staff.

• Knowledgeable in designing and delivering training course material.

• Must possess robust skills in interpersonal communication, analysis, critical thinking, attention to detail, multitasking, and both oral and written communication.

• Ability to work independently as well as collaboratively within a team setting.

🏝️ Benefits

• Comprehensive health insurance package.

• Retirement savings plan with employer contributions.

• Generous paid time off and holiday schedule.

• Professional development opportunities and continuing education support.