Manager, Data and Analysis

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Supervise and oversee the Hotline’s data collection systems, telecommunications platforms, and integrations.

• Direct the design and ongoing enhancement of data collection processes, instruments, tools, and workflows.

• Investigate, assess, and execute technical advancements for data collection and telecommunications systems.

• Establish and uphold data governance standards, validation protocols, naming conventions, and quality control measures.

• Create and sustain regular reports for internal evaluations, data quality assessments, KPI monitoring, and external inquiries.

• Lead system improvements in accordance with stakeholder needs for data collection, retention, and analysis.

• Perform thorough analyses of Hotline data to uncover trends, patterns, anomalies, and actionable insights.

• Monitor real-time and historical metrics, identify risks to service levels, and escalate concerns.

• Design and oversee performance dashboards and data visualizations.

• Develop and maintain datasets for distribution, evaluation, planning, and reporting purposes.

• Lead the preparation of monthly, quarterly, mid-year, annual, and end-of-year reporting deliverables.

• Handle ad hoc data reports and requests from HRSA, PSI leadership, and the Project Director.

• Provide regular data updates and convert complex findings into actionable summaries.

• Directly supervise the CQI Specialist and support their professional development.

• Conduct quarterly training and refresher sessions focused on data collection, reporting, and analysis.

• Engage in Hotline meetings and collaborate with functional leads, PSI staff, committees, boards, external organizations, and HRSA stakeholders.

• Review incident reports to ensure data quality and accuracy.

⛳️ Requirements

• A Master’s degree in a relevant field (public health, social science, statistics, data science, or a related discipline) is required.

• At least four (4) years of experience focusing on data and statistical analysis, analytic methods, and data management.

• A minimum of one (1) year of experience in data/metrics analysis and trend projection within a call center, hotline, or similar contact center environment.

• Proven experience in managing or leading teams focused on data utilization, analysis, and reporting.

• Training or demonstrated expertise in visual design, interaction design, data visualization, or similar fields.

• Proficient in data collection platforms, reporting tools, dashboards, and telecommunications or CRM systems.

• Capability to manage multiple simultaneous priorities with minimal supervision in a fast-paced, remote setting.

• Outstanding verbal and written communication skills; ability to convey complex data findings to diverse audiences.

• Strong attention to detail; adaptable and flexible in response to changing program needs.

• Must successfully complete a Non–Sensitive Tier II - Moderate Check and Clearance background check administered by HHS.

• Commitment to the vision and mission of Postpartum Support International is essential.

• Must have and maintain optimal high-speed internet connectivity.

• Willingness to travel as necessary for conferences, training, and other events.

• Flexibility to work non-traditional hours as needed.

• High level of computer proficiency, including Google Suite and relevant databases/data systems.

• Access to a quiet, secure, private office space for remote work is required.

• Availability for 24/7 mobile communication for emergency response coordination and continuity of operations as a key personnel designee.

• Ability to safely and effectively perform essential job functions and meet productivity standards.

• Capability to sit, stand, walk, speak, hear, use a computer keyboard, and read a computer screen.

🏝️ Benefits

• Fully remote, asynchronous work environment.

• Continuous professional development opportunities.

• Medical, dental, and vision coverage.

• Paid vacation (two weeks), holidays, sick leave, and personal days (three).

• Inclusive parental leave (twelve weeks).

• Resources available to assist in balancing family responsibilities.

• Retirement plan with an organization-provided match.

• Healthy work-life balance.