Manager, Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure customers remain engaged, satisfied, and successful with our online ordering, delivery, and marketing solutions.

• Lead a dedicated team aimed at enhancing the growth and retention of our customer base.

• Assist in minimizing churn, making sure customers continue to utilize and gain advantages from our platforms.

• Build stronger relationships with customers and seek out opportunities for upselling or cross-selling.

• Recognize and address customer requirements, ensuring a smooth and successful interaction with the platform.

• Develop satisfied customers who become advocates, contributing to a positive brand reputation.

⛳️ Requirements

• Over 5 years of experience in customer retention, customer success, or account management, ideally within the SaaS, POS, or restaurant technology fields.

• Experience in leading a customer-facing team, demonstrating the ability to enhance performance and promote team development.

• 2-3 years in software sales, preferably targeting small business owners. Strong grasp of objection handling and isolation best practices, with the capacity to elevate representatives on these essential skills.

• A strong dedication to providing an outstanding customer experience, with a proven history of establishing and sustaining solid relationships with clients.

• Excellent analytical abilities to interpret customer data and metrics, converting insights into actionable strategies for customer retention.

• Exceptional verbal and written communication skills, capable of effectively engaging with customers and collaborating across internal teams.

• Demonstrated problem-solving capabilities, with the foresight to anticipate customer needs and proactively tackle challenges before they escalate.

• A highly adaptable professional who excels in a fast-paced environment, capable of managing multiple priorities and meeting deadlines.

• Ability to showcase the use of AI to enhance business efficiency. Familiarity with SaaS platforms, restaurant technology, online ordering systems, or POS solutions is advantageous.

🏝️ Benefits

• Comprehensive health coverage

• Work from anywhere (100% remote workplace)

• Unlimited PTO - plus extra fun perks!