Manager, CRM – Digital Intake Platforms

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide strategic and operational guidance for CRM and digital intake platforms.

• Take ownership of platform strategy and lifecycle management, which includes developing roadmaps, consolidating platforms, managing demand, establishing governance, setting configuration standards, ensuring data quality, and fostering continuous improvement.

• Convert evolving business requirements into scalable platform functionalities.

• Ensure compliance with enterprise architecture, security protocols, data governance, and organizational technology standards.

• Supervise platform integration and automation efforts to enhance workflows, minimize manual processes, and facilitate dependable data exchange.

• Lead and nurture the team accountable for CRM and digital intake solutions.

• Define clear responsibilities and bolster internal capabilities for sustainable delivery.

• Collaborate with technical teams on complex cross-platform solutions.

• Manage daily platform configuration and implementation activities.

• Oversee vendor relationships and optimize licensing arrangements.

• Direct platform lifecycle planning and assess major platform modifications and new features.

• Guide, mentor, and inspire team members; offer constructive feedback and recognition.

• Set service expectations, track progress, ensure accountability, and meet deadlines and quality benchmarks.

• Engage in change initiatives by planning implementation activities and developing feedback mechanisms.

⛳️ Requirements

• Bachelor's degree in computer science, information systems, business, or a related discipline.

• Over 8 years of progressive experience in enterprise applications, CRM, SaaS platforms, solution delivery, or related technology sectors.

• Proven experience leading or managing teams focused on enterprise CRM, digital platforms, or business applications.

• Expertise in platform strategy, governance, roadmap development, and lifecycle management.

• Strong knowledge of Salesforce or similar enterprise CRM platforms, encompassing capabilities, configuration, integrations, data management, security, and release management.

• Familiarity with digital intake, forms, workflow automation, low-code/no-code platforms, or analogous technologies.

• Experience overseeing SaaS platforms, vendor management, licensing, platform consolidation, and technology lifecycle decisions.

• Ability to translate intricate business needs into scalable technological solutions.

• Experience collaborating with architects and technical specialists on cross-platform designs and integrations.

• Proven leadership experience, including coaching, performance management, resource planning, and capability development.

• Strong skills in project management, change management, stakeholder engagement, and vendor management.

• Excellent analytical, problem-solving, communication, and presentation abilities.

• A genuine passion for learning and a desire to explore technology challenges and question assumptions.

🏝️ Benefits

• An inclusive and diverse community.

• A commitment to equity, diversity, and inclusion.

• A dedication to truth and reconciliation.

• Opportunities to learn from experts and enhance skills.