Manager, Credit and Collections

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the comprehensive credit and collections process, which includes assessing customer creditworthiness, setting credit limits, and monitoring risk exposure. Utilize sound judgment to balance growth objectives against financial risks.

• Manage collections efforts to decrease Days Sales Outstanding and reduce delinquent accounts. Address escalations and complex customer scenarios, ensuring prompt follow-up and resolution.

• Act as the main point of contact for customers regarding credit and collections issues, including direct communication to discuss overdue balances, billing questions, and the negotiation of payment plans or other resolution strategies, while upholding a professional and customer-oriented approach.

• Maintain supervision over receivables operations, which encompasses invoicing, cash application, reconciliations, and dispute management, ensuring precision and consistency across transactions.

• Prepare and present reports on AR aging, collections performance, credit exposure, and bad debt trends. Provide insights into risks and suggest actions to enhance overall cash flow.

• Collaborate with Sales, Customer Service, Finance, and Legal to resolve billing issues, support customer relationships, and uphold robust internal controls.

• Assist in the development of credit and collections processes and team structure as the function progresses. Ensure that activities comply with company policies and relevant regulations. Contribute to continuous enhancements in systems and workflows within NetSuite and associated tools, including Coupa where applicable.

⛳️ Requirements

• Bachelor’s degree preferred; however, a degree in Finance, Accounting, or a related field is not mandatory.

• 5–10 years of experience in credit, collections, or accounts receivable, including experience in managing processes and/or teams.

• Strong understanding of credit risk management, collections practices, and financial analysis within complex or high-volume environments.

• Experience with ERP systems such as NetSuite is required; familiarity with Coupa or similar platforms is preferred.

• Industry experience in media, entertainment, advertising, or similar environments with intricate billing structures is preferred.

• Excellent analytical, organizational, and communication skills, with the ability to manage competing priorities and work cross-functionally.

• Professional certification in credit management (e.g., NACM) is an advantage.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work arrangements

• Professional development opportunities