Manager, Communities

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Develop community objectives that align with portfolio and departmental goals to enhance member engagement.

• Ensure the high-quality execution of established community targets, activities, learning opportunities, and member connection experiences.

• Act as the staff design expert for both live and virtual member engagement initiatives.

• Provide expertise in program design, event planning, logistics, communications, and engagement strategies.

• Collaborate with member leads and leadership teams on both strategic and tactical planning of engagement initiatives.

• Serve as the staff liaison and operational partner for community leaders.

• Oversee the project management of signature events and core product deliverables within communities.

• Update and develop Standard Operating Procedures (SOPs), member engagement data, community budgets, and training materials.

• Assist in the selection and continuity of community leadership.

• Facilitate monthly meetings with member leaders and coordinate leadership development and workstream sessions.

• Work in collaboration with Products, technology, marketing communications, marketing, and partnerships stakeholders.

• Ensure a positive user experience and accessibility across community platforms.

• Produce and disseminate monthly calendars detailing community events.

• Engage in cross-training within product design and product teams, supporting projects as necessary.

• Provide staff support for designated product portfolio workstreams and member directors.

• Lead the comprehensive execution of selected in-person regional GSEA competitions.

• Support the execution of global GSEA finals, including on-the-ground production assistance and student management.

• Initiate regional committees for effective competition planning.

• Identify and engage chapters and communities to adopt and support GSEA initiatives.

• Manage regional GSEA competition expenses from planning through to reporting.

• Assist with the leadership pathway process and updates to the product portfolio.

• Host bi-monthly GSEA meetings for chairs and champions, providing ongoing training.

• Offer resources and tools for GSEA Chairs globally.

• Support the collection of marketing content regarding student competitors and promote GSEA.

• Achieve annual metrics for chapter competitions and country representation.

• Travel to EO and partner conferences to represent and promote GSEA as necessary.

⛳️ Requirements

• Bachelor's degree in any discipline.

• A minimum of 2 years of experience in community management or event planning.

• Preferably, experience managing larger-scale communities or events with over 500 participants.

• Two or more years of hands-on experience in association, event planning, or related coordination work.

• Proven track record of successful collaboration with entrepreneurs on various projects.

• Experience in coaching is preferred.

• Proficiency in the Microsoft Office suite and presentation software.

• Some graphic design skills are desirable.

• Excellent customer service abilities.

• Capacity to work in teams while maintaining high accountability.

• Strong written and verbal communication capabilities.

• Ability to communicate effectively with staff and members globally.

• Exceptional organizational and time management skills.

• Experience in an international work environment is beneficial.

• Willingness to travel up to 15% of the time.

• Flexibility to participate in occasional early morning or evening meetings across different time zones.

• Capability to lift or move up to 30 pounds as required.

🏝️ Benefits

• Competitive total rewards package.

• Flexible work environment.

• Generous resources for professional development.

• Reasonable accommodations during recruitment and employment as mandated by applicable law.