Manager, Communities

This is a fully remote position, open to applicants in India.

📋 Description

• Develop community objectives that align with portfolio and departmental goals to enhance member engagement.

• Ensure the successful execution of designated community objectives, activities, educational opportunities, and member connection experiences.

• Act as the staff design expert for both live and virtual engagement opportunities for members.

• Assist in strategic and tactical planning in collaboration with member leads and leadership teams.

• Function as the staff liaison and operational partner for community leaders.

• Oversee project management for signature events and core product deliverables within communities.

• Maintain standard operating procedures (SOPs), member engagement data, community budgets, and training resources.

• Participate in the selection of community leadership and facilitate continuity in leadership.

• Organize meetings for member leaders, leadership development sessions, and workstream meetings.

• Collaborate with teams in Products, technology, marketing communications, marketing, and partnerships.

• Ensure a positive user experience (UX) and accessibility across community platforms.

• Produce and disseminate monthly community event calendars.

• Assist with assigned product portfolio workstreams and support member directors.

• Lead the comprehensive execution of selected in-person regional GSEA competitions.

• Aid in the execution of the global GSEA finals, including on-ground production support and student management.

• Initiate regional committees for planning competitions as needed.

• Identify chapters and communities to adopt and support GSEA.

• Manage expenses related to regional GSEA competitions from planning through to reporting.

• Support the leadership path process and updates to the product portfolio.

• Host bi-monthly GSEA calls for chairs and champions.

• Provide resources and tools for GSEA chairs globally.

• Assist in collecting competitor content for marketing materials, program books, videos, newsletters, and GSEA promotions.

• Achieve annual metrics for chapter competitions and country counts.

• Represent and advocate for GSEA at EO and partner conferences as necessary.

⛳️ Requirements

• Bachelor’s degree in any discipline.

• At least 2 years of experience in community management or event planning.

• Preferably with experience in larger-scale communities or events involving 500+ participants.

• Two or more years of direct experience in association, event planning, or coordination-related tasks.

• Proven track record of successful collaboration with entrepreneurs on various projects.

• Experience in coaching is preferred.

• Proficient in the Microsoft Office suite and presentation tools.

• Some graphic design skills are advantageous.

• Excellent customer service abilities.

• Capacity to work in teams with a strong sense of accountability.

• Strong written and verbal communication skills.

• Ability to communicate effectively with staff and members globally.

• Exceptional organizational and time management abilities.

• Experience working in an international setting.

• Willingness to participate in virtual and in-person meetings.

• Ability to travel up to 15% of the time.

• Availability for occasional early morning/evening meetings across different time zones.

• Capability to lift or move up to 30 pounds, as applicable.

🏝️ Benefits

• Competitive total rewards package.

• Flexible work environment.

• Generous resources for professional development.

• Access to experts in entrepreneurship.

• Opportunities to travel to EO and partner conferences as needed.

• Reasonable accommodations during recruitment and employment as required by applicable law.