Manager, Commercial Product

This is a fully remote position, open to applicants in Tennessee, +2 more states.

📋 Description

• Comprehend the specific needs of customers, suppliers, hotel owners, and operators, and how these requirements integrate into the overall solution framework.

• Develop user flows, draft comprehensive user stories and requirements, assist in the creation of wireframes and prototypes, and manage the product backlog.

• Supervise the development of requirements and lead comprehensive user acceptance testing for new features, integrations, and products.

• Perform competitive and comparative analysis while monitoring industry trends to guide strategic decision-making.

• Generate recommendations based on customer insights, complete with executive summaries and supporting details by soliciting and analyzing data from various sources.

• Present insights on customers, market trends, and operations to product and business leaders as well as delivery teams, gathering feedback to guide product decisions.

• Facilitate discussions between business and technology teams for discovery, solution development, and delivery.

• Collaborate with teams in technology, marketing and loyalty, analytics, sales, and commercial services.

• Partner with third-party vendors on product requirements, testing activities, and the delivery of enhancements and fixes.

• Maintain detailed requirements and product documentation for Hilton's B2B programs and Groups, Meetings, and Events products.

• Lead insight-driven recommendations and presentations that support product strategy decisions.

⛳️ Requirements

• A minimum of five (5) years of professional experience, including at least one (1) year in Product Management or a related field.

• Proven experience in capturing detailed requirements for complex programs.

• Demonstrated ability to collaborate with a wide range of partners to achieve successful outcomes.

• Willingness to travel up to 20% of the time.

• Preferred experience in Groups, Meetings, and Events or B2B sectors.

• Familiarity with working alongside third-party vendors is preferred.

• Experience with tools such as JIRA, Confluence, Smartsheet, VS Code, and/or Figma is preferred.

• Background in the hospitality industry is preferred.

🏝️ Benefits

• Enjoy 110 nights of significantly discounted travel, with room rates as low as $40/night through the Go Hilton travel program.

• Participate in the employee stock purchase program (ESPP) offering Hilton shares at a 15% discount.

• Benefit from paid parental leave for eligible Team Members, including partners and adoptive parents.

• Access dedicated caregiving concierge services.

• Receive crisis concierge support for both practical and emotional care.

• Obtain free counseling and support via the Employee Assistance Program (EAP) for eligible Team Members.

• Take advantage of generous paid time off (PTO).

• Access health and welfare benefits, including health plans, dental coverage, and vision coverage.

• Participate in retirement plans.

• Be eligible for the Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions.

• Benefit from a remote-eligible work arrangement.