Manager, Cloud Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Define the requirements for secure, reliable, cost-efficient, and high-performance cloud environments for CORA Legal Group's cloud products.

• Oversee the production deployment of cloud applications and services for CORA Legal Group.

• Set priorities and provide guidance for members of the Cloud Operations team.

• Collaborate with R&D management at BEC and RBRO to develop monitoring and alerting platforms based on mutually agreed upon KPIs.

• Ensure that cloud systems are backed up, highly available, well-documented, and secure.

• Collect baseline performance data and establish corresponding alerting systems.

• In partnership with R&D management at BEC and RBRO, develop chains of custody and reporting/handoff processes for bugs and incidents.

• Collaborate with CORA Legal Group leadership to maintain current SOC2 certifications and ensure ongoing compliance with SOC2 standards.

• Create cloud security protocols; conduct regular risk assessments and oversee routine penetration testing.

• Proactively devise and test remediation strategies for potential issues.

• Continuously explore ways to streamline and enhance processes and capabilities using suitable AI tools.

• Maintain ongoing communication regarding status and swiftly escalate issues to the relevant team and departmental leaders.

• Serve as an advocate for the Cloud Operations staff by identifying growth opportunities and recommending promotions.

• Foster a culture of continuous growth and improvement within the Cloud Operations organization.

⛳️ Requirements

• Proven success in managing cloud architecture, particularly with Azure and AWS.

• Extensive experience in leading a team responsible for overseeing production cloud environments; strong team-building capabilities.

• Proficient in designing, implementing, and maintaining CI/CD pipelines.

• Hands-on knowledge of technology infrastructure, including networking, compute, storage, and virtualization/containerization technologies.

• Strong understanding of the architectural principles governing cloud-based platforms (SaaS, PaaS, and IaaS).

• Significant experience in building and maintaining cloud infrastructure using IaC tools such as Terraform and Cloud Formation.

• Demonstrated proficiency with AI technologies, including utilizing AI tools to create and manage CI/CD pipelines and improve reporting/monitoring capabilities.

• Comprehensive understanding of common software and application vulnerabilities, along with the ability and judgment to make prompt decisions to mitigate risk and impact.

• Expertise in automating infrastructure, configuration, and deployments.

• Substantial experience with Application Performance Monitoring platforms such as New Relic or Datadog.

• Familiarity with modern programming or scripting languages (Python, Go, C#, Ruby, PowerShell, etc.).

• Strong interest in DevOps methodologies and technologies (Docker, Kubernetes, Ansible, Git, Puppet, Chef, Jenkins, etc.).

• Exceptional verbal and written communication skills.

• Highly developed time management and analytical skills.

• A positive, diplomatic, and professional demeanor; high emotional intelligence.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and continuing education.

• Flexible work arrangements and a supportive work environment.

• Access to cutting-edge technology and tools.