Manager, Client Support Operations – Patient Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the operations of client support to ensure adherence to service standards and achievement of performance goals.

• Enhance team skills and capabilities through strong leadership and ongoing support.

• Leverage analytics to pinpoint performance trends.

⛳️ Requirements

• Minimum of 6 years of experience in technical support.

• At least 2 years of experience in a leadership role.

• Bachelor’s Degree in IT, Computer Science, Business, or a related field.

🏝️ Benefits

• Offer clear guidance, communication, and ownership throughout the resolution of client issues.

• Work collaboratively across various internal teams.

• Conduct root-cause analysis and develop corrective action plans.