Manager, Client Success – GPO Implementation

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary trusted advisor and main point of contact for clients during the implementation and onboarding phases.

• Cultivate relationships with executive, operational, supply chain, pharmacy, finance, and clinical stakeholders.

• Lead client meetings, conduct executive reviews, and provide regular updates on project status.

• Assist clients in navigating organizational changes and adopting new GPO processes, contracts, and reporting tools.

• Oversee the comprehensive implementation of GPO services for both new and transitioning healthcare organizations.

• Create and manage project plans, timelines, milestones, and strategies for risk mitigation.

• Coordinate with cross-functional teams, including Supply Chain, Pharmacy, Finance, IT, Vendors, and Distributors.

• Ensure accountability among internal and external stakeholders to meet project goals and deadlines.

• Identify barriers to implementation, manage issue resolution, and escalate risks as needed.

• Facilitate the transition of clients to ongoing account management teams post-implementation.

• Analyze purchasing, utilization, and contract data to pinpoint savings opportunities and optimization strategies.

• Confirm savings projections through benchmarking, market analysis, and financial modeling.

• Review item master, formulary, and spend data to aid in contract alignment and conversion efforts.

• Monitor contract utilization, compliance, and realized savings in relation to implementation objectives.

• Convert complex data into actionable insights and executive-level recommendations.

• Develop and deliver reports that communicate financial impact, savings achievements, and performance trends.

• Assist in contract tier optimization and strategic sourcing initiatives through quantitative analysis.

⛳️ Requirements

• Bachelor’s degree in Healthcare Administration, Supply Chain, Business, or a related field.

• A minimum of 2 years of experience in healthcare supply chain, GPO, or implementation/project management.

• Strong understanding of hospital purchasing, contracting, and supply chain operations.

• Excellent communication, relationship-building, and change management capabilities.

• Experience in financial analysis is a plus.

• Exceptional skills in relationship-building, with the ability to quickly establish trust and credibility at all organizational levels.

• Strong project management abilities, with a proven track record of successfully leading multiple complex initiatives concurrently.

• Highly analytical, capable of interpreting large data sets, identifying trends, and translating findings into valuable business recommendations.

• Ability to balance strategic, client-facing responsibilities with detailed operational and financial analysis.

• Strong presentation and communication skills, including the capacity to explain technical or analytical concepts to non-technical audiences.

• Proven ability to influence stakeholders and drive change without direct authority.

• Results-oriented mindset focused on identifying savings opportunities and ensuring the realization of those savings.

• Comfortable navigating ambiguity and solving problems in fast-paced healthcare settings.

🏝️ Benefits

• Opportunity to work alongside highly skilled subject matter experts and operations executives.

• A collegial environment that promotes professionalism and teamwork.