Manager, Client Success

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Lead the team to ensure effective and timely execution of all customer engagements (Pharma and Agency clients).

• Serve as the primary escalation point for issues related to client/agency program objectives, concerns, and requirements.

• Support the professional development and growth of Account Managers.

• Contribute to the creation and presentation of top account Quarterly Business Reviews (QBRs).

• Assist the team in deriving insights and recommendations to identify opportunities for program enhancement.

• Foster lead generation initiatives in partnership with the team and Sales.

• Ensure consistent utilization of the Client Success project management tool.

⛳️ Requirements

• Minimum of 3 years of experience as a team leader in customer success.

• At least 8 years of professional experience in managing Pharmaceutical clients and accounts.

• Exceptional written and verbal communication abilities along with strong relationship management skills.

• Capability to leverage analytics and data to support a value proposition.

• Proven ability to work collaboratively within a team and maintain a positive attitude.

• Proficient in CRM systems such as Salesforce and project management tools like JIRA or TaskRay.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Employee Stock Purchase Plan (ESPP).

• Unlimited vacation policy.

• 13 paid holidays.

• 72 hours of sick leave.

• Mental wellness programs.

• Financial wellness programs.

• Fertility benefits.

• Generous parental leave.

• Pet insurance.

• Supplemental life insurance for you and your dependents.

• Company-paid short-term and long-term disability.