Manager, Client Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage accounts for various client service programs or a single large national program.

• Maintain relationships with clients, client brokers, and key vendors.

• Oversee program procedures and processes that influence customer satisfaction, ensuring consistency within the account and promoting client retention.

• Prepare client renewals and Client Service Instructions for the assigned clients.

• Coordinate pricing and finalize location coding parameters; prepare and distribute stewardship and other reports.

• Manage client invoicing, audits, and follow-up on accounts receivable for assigned clients.

• Educate clients on loss data and the factors affecting costs related to assigned programs.

• Coordinate project activities.

• Serve as the primary client contact, focusing on maintaining and enhancing overall customer satisfaction.

• Identify issues impacting customer satisfaction.

• Recognize and pursue cross-selling opportunities.

• Coordinate client contracts.

• Perform additional duties as assigned.

• Support the organization's quality program(s).

⛳️ Requirements

• A bachelor's degree from an accredited college or university is preferred.

• Colleague is expected to pursue CPCU, AIC, and/or ARM or other related designations.

• A minimum of eight (8) years of relevant experience or an equivalent combination of experience and education is required, including three (3) years as an Account Representative or five (5) years of adjuster experience with at least one (1) year in a supervisory role.

• Strong knowledge in one of the following areas: workers' compensation, liability, and disability claims management.

• Proficient understanding of client location coding parameters, banking methodology, and claims operating systems.

• Excellent verbal and written communication skills, including presentation abilities.

• Proficient in PC use, including Microsoft Office products.

• Strong analytical and interpretive skills.

• Exceptional organizational skills.

• Strong interpersonal skills.

• Excellent negotiation and facilitation skills.

• Ability to thrive in a team environment.

• Capable of managing conflict and addressing challenging issues in a fast-paced work environment.

• Ability to meet or exceed performance competencies.

🏝️ Benefits

• Medical.

• Dental.

• Vision.

• 401k and matching.

• PTO.

• Disability and life insurance.

• Employee assistance.

• Flexible spending or health savings account.

• Other additional voluntary benefits.