Manager, Client Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main operational and strategic link between the client, Account Team, and operational units, including Device Care Centers.

• Oversee the daily coordination of Device Lifecycle Management operations and designated initiatives.

• Track KPIs and SLAs effectively.

• Implement project management and revenue growth initiatives.

• Alleviate operational risks while providing business intelligence, reporting, and ongoing improvement suggestions.

• Function as the primary day-to-day contact for Account Executive stakeholders.

• Assist in delivering client-facing business reviews, performance updates, and operational summaries.

• Foster relationships with Device Care Center operational leadership and cross-functional partners.

• Manage various client initiatives and workstreams, align priorities, convert client needs into operational strategies, and monitor goals, timelines, and deliverables.

• Address operational dependencies while offering business and operational insights and recommendations.

• Identify process inefficiencies, advocate for process re-engineering, streamline workflows, and enhance operational performance.

• Oversee operational and financial performance across device lifecycle and reverse logistics programs.

• Collaborate with account, operations, finance, and supply chain teams to maximize recovery value, profitability, and client outcomes.

• Handle program-level escalations, cross-project risks, and pathways for issue resolution.

• Create mitigation and contingency plans to reduce operational disruptions.

• Direct coordinated execution across client initiatives and workstreams, manage dependencies and escalations, and oversee timelines and deliverables.

⛳️ Requirements

• Bachelor’s degree in Business, Operations, Project or Program Management, or a related field, or equivalent experience.

• Over five years of experience in managing multiple, interconnected projects simultaneously preferred.

• Proven experience in client relations, account management, program leadership, operations, data analytics, and device lifecycle management.

• Familiarity with supply chain operations for mobile devices and other electronics, including reverse logistics.

• Understanding of client financial agreements and contract terms, account-level financial performance, billing, and reporting.

• Strong leadership, influencing, stakeholder management, and cross-functional coordination skills.

• Exceptional written and verbal communication, presentation, executive-level reporting, meeting facilitation, and follow-through abilities.

• Capability to manage complex, multi-workstream programs in a highly matrixed environment.

• Excellent analytical, problem-solving, strategic thinking, organizational, and continuous improvement skills.

• Ability to link operational performance and cost drivers to client financial results.

• Proficiency in data analytics and reporting tools such as Excel, SQL, or Power BI.

• Executive presence with the ability to build trust, influence decisions, and communicate effectively in client-facing situations.

• Skill in prioritizing and multitasking while balancing long-term strategy with practical execution.

• Employment is contingent upon the successful completion of a required identity verification process, which may include biometric technology where permitted by law.

🏝️ Benefits

• U.S. benefit information can be found at myassurantbenefits.com.

• Virtual interviews conducted via video.

• Opportunities for salary growth within the position.