Client Manager

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• Oversee a portfolio of existing GlobalServe clients, serving as the primary contact for the overall account relationship.

• Acquire an understanding of each customer's business, IT infrastructure, purchasing methods, and global requirements.

• Formulate account strategies and set both short- and long-term objectives for accounts.

• Manage the account pipeline and deliver precise revenue forecasts.

• Foster relationships with customer contacts at various levels, including executive personnel.

• Ensure consistent customer engagement through meetings, business reviews, and on-site visits.

• Evaluate dashboards, purchasing and service data, customer feedback, and market insights to pinpoint trends, risks, and opportunities.

• Discover opportunities to aid customers and enhance relationships across hardware, software, and services.

• Coordinate account activities with Service Delivery, Supply Chain, Operations, and Finance teams.

• Collaborate with global partners, OEMs, and Connection teams to assist customers and address service or delivery challenges.

• Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) and ensure follow-through on agreed actions.

• Propel revenue growth by identifying opportunities within assigned accounts.

• Communicate customer, market, and country trends to internal teams.

• Execute other responsibilities and special projects as assigned.

• Travel internationally approximately 30% of the time.

⛳️ Requirements

• Over 7 years of relevant experience in account management, sales, global IT procurement, or a related field.

• Bachelor’s degree or an equivalent combination of education and professional experience.

• Proven ability to establish trusted client relationships and enhance account partnerships.

• Strategic, customer-oriented mindset.

• Capacity to convert business priorities, global needs, and IT environments into practical account plans.

• Strong commercial and financial acumen.

• Experience managing revenue, gross profit, pipelines, forecasts, and growth opportunities.

• In-depth knowledge of global IT procurement and the hardware, software, and services lifecycle.

• Ability to collaborate effectively across GlobalServe, Connection, OEMs, and global partners.

• Proven track record in consultative selling, upselling, and uncovering new opportunities within established accounts.

• Exceptional written, verbal, and presentation skills.

• Strong analytical and problem-solving capabilities.

• Applicants must have authorization to work for any employer in the U.S.

• The employer is unable to sponsor or assume sponsorship of an employment visa.

🏝️ Benefits

• Competitive compensation package.

• 401k retirement plans.

• Comprehensive medical insurance.

• Complimentary therapy sessions.

• Mental health coaching and resources.

• Access to meditation resources.

• Generous paid time off, inclusive of vacation and sick leave.

• Additional Wellness Time Off days.

• Volunteer Time Off days.