Client Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional service and foster client satisfaction and loyalty through proactive engagement with client needs and concerns.

• Provide sales support and oversight for accounts, collaborating with Project Management to ensure services are rendered in accordance with contracts or Statements of Work.

• Assist Sales and internal Operations Teams with proposal development, invoicing, and CRM tasks.

• Comprehend client requirements and business opportunities; aid the sales team in identifying, guiding, and finalizing deals that align with the business strategy and account goals.

• Oversee the Walmart account from the perspective of Peak Analytics.

• Maintain high standards of client satisfaction and uphold the Walmart client relationship.

• Support FedEx Ground sales efforts involving new proposals, billing, invoicing, and RMAs.

• Participate in responding to RFQs on behalf of the Sales team.

• Act as the main contact for key sales-support functions and overall Peak Analytics business.

• Analyze client data alongside the Data Analytics team to identify trends and themes, addressing them with clients and internal Operations.

• Identify opportunities for Project Management to execute projects and deliver added value to clients.

• Own client requirements and deliverables, coordinating both internal and external resources to enhance value for the client and Peak Technologies.

• Recognize, manage, and escalate service-delivery risks as necessary.

• Ensure quality is integrated into all processes and continually enhance customer relationships.

• Finalize Walmart business related to Peak Analytics and understand broader industry issues affecting Peak Analytics.

• Collaborate across Service, Sales, Operations, Finance, and IT teams, as well as with clients and internal resources.

• This role does not involve the management of employees.

⛳️ Requirements

• Demonstrated hands-on experience in sales activities with all relevant customers.

• Proactive, self-accountable, assertive, and self-motivated, with the ability to operate within strict time constraints and implement corrective measures.

• Understanding of the key factors that enhance client satisfaction, including quality and timely delivery.

• Capability to work independently with minimal supervision as well as collaboratively within a team.

• Proficient in managing responsibilities and completing tasks punctually while coordinating with other departments.

• Experience in creating RMAs for edge servers and other relevant components of Peak Analytics solutions.

• Familiarity with resolving billing issues related to RMAs and repairs.

• Computer literacy with a strong working knowledge of Microsoft Office, particularly Excel.

• Strong interpersonal skills to foster effective working relationships with clients and personnel at all levels within Peak Technologies.

• Experience managing international services.

• Ability to read and interpret documents, procedural manuals, and correspondence.

• Proficiency in communicating effectively with external customers and employees at various organizational levels.

• Willingness and ability to travel to client locations by road or air as necessary; international travel may be required.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Supportive and collaborative work environment.

• Flexible work arrangements.